Sheila Fraguela

Experience

• 

  Fresco y Más

  May 2016 - Jul 2017

  Customer Service Manager

  Responsible for assisting patrons at the customer service desk within a grocery store.Initiates returns, resolves customer issues or escalates complaints to management as appropriate.Responsible for selling novelty or non-perishable items.

• 

  ARRIGO AUTOMOTIVE GROUP, INC.

  May 2017 - Apr 2019

  Receptionist and Cashier

  Receive cash, checks and credit card payments from customers and record the amount receivedon the repair order and/or counter ticket.Promptly and efficiently answer multi-line switchboard, transfer calls and assign leads.Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.

• 

  ALL ABOUT YOU SUPPORT SERVICES, LLC

  May 2018 - Sept 2019

  Patient Service Representative/Data Entry

  Inputting client data into forms and creating excel/word sheets to organize information of disabled persons. Organizing and printing out physical forms.Scheduling new and existing clients.

• 

  Disney Store

  Jun 2019 - Nov 2020

  Cast Member

  Engaging and assisting guests with merchandise, performing tasks quickly and efficiently, and contributing to positive work environments. Maintain a neat and organized store both on stage and backstage.

• 

  Bath & Body Works

  Aug 2020 - Jan 2021

  Seasonal Sales Associate

  Consistently execute the selling model. Meet selling goals/expectations during scheduled shifts. Build a highly satisfied and loyal customer base through engagement, conversion, and capturing customer phone and email. Maintain the safety of the customers and cleanliness of the store.

• 

  Amazon

  Mar 2021 - Jul 2021

  Seasonal Returns Processor

  The sortation associate moves packages from pallets to assigned scan location, inspects packaging for defects and damages, follows company safety guidelines, and Keeps the warehouse clean and organized.

• 

  Hot Topic

  Jul 2021 - Jul 2022

  Assistant Manager

  Process sales transactions and use your fandom knowledge to drive add-on sales using additional benefits. Understand store sales plan, comp sales goals, and key KPIs: UPT and ADT. Support the maintenance of the mother ship; you’ll help keep the stock room organized and the store tidy. Help develop and retain a super collaborative, passionate team to run your store alongside you. Step in and step up when needed. Cover the sales floor and provide leadership support when Manager gets pulled away

• 

  Walt Disney World

  Aug 2022 - now

  Convention Guide

  America Gardens TheaterConvention Guide Cast Members are focused on the safety of our Guest while creating magical experiences throughout their stay. Convention Guides are responsible for meeting, greeting, and directing guests to different locations throughout the Walt Disney World® Parks and Resorts. - Food & Wine Festival 2022- Festival of the Holidays 2022-Festival of the Arts 2023- Garden Rocks Concerts 2023

• 

  Hand & Stone Massage and Facial Spa

  Oct 2022 - now

  Spa Associate

  Meet membership sales goalsUphold spa cleanliness standardsBring a positive and energetic attitudeAnswer phones, schedule appointments, and file documentsPerform various other duties as assigned