Mani Saini

Experience

• 

  Pattonair

  Oct 2006 - Mar 2020

  Lead the development of Supply Chain services in the region across a number of Pattonair Group locations. Responsible for customer growth strategies, P&L, customer service levels and robust revenue growth plans in line with group strategy, using best practice to minimize working capital and cost whilst maximizing business opportunities and growth. Accountable for European Value stream business performance and compliance of company process with autonomy to manage the assigned elements of the value stream within the company’s framework. Remit to cover multiple locations, including people management, employee engagement and strategy deployment across all facilities. Develop a clear and concise strategy for the growth of the value Pattonair Group. Responsible for ensuring the strategy is communicated and delivered throughout the group companies and departments.Key Responsibilities: • To lead functional or cross functional business activities in line with agreed strategy, policy and financial targets to ensure consistent growth and improvement in the business metrics to maximize value.• To deliver value stream business plan with functional management teams to enable the Pattonair strategy to be delivered.• To grow the business profitably by identifying key growth opportunities and by ensuring cost effective fit for purpose organization that can deliver results.• To support the creation and implementation of Pattonair strategies that will increase turnover and achieve budgeted profits.• To control local or functional Budget management and provide accurate business forecasts on a monthly basis providing the senior leadership team with the latest update information for group.• To provide strong leadership and proactively manage performance aligning employee’s accountabilities and objectives to deliver the strategic and operational aims of the business and coach functional management teams to support their development. Show less • Responsible for providing the lead on customer service, sales delivery, profitability, growth and development of key customer accounts within the organisation. • To direct the customer business activities in line with agreed strategy, policy and financial targets to ensure consistent growth and improvement in the business metrics to maximise value. • To develop an appropriate business plan with the senior management team in the context of required staff, skills, systems and processes to enable the customer strategy to be delivered.• To grow the business profitably by identifying key growth opportunities and pursuing the appropriate structure and actions for the delivery of results. • To create and implement market development strategies that will increase turnover and achieve budgeted profits. • To manage the customer image and perception of the businesses through strong customer service and relationships, ensuring the business is seen as class leading in the area. • Closely monitoring sales, margin, costs and stock-turn levels in order to meet or exceed budget ensuring accounts remain profitable. • Build key relationships across functions, predominantly across Finance and Supply Chain to influence the expedite response from the function to deliver on a customer opportunity. Provide leadership across functions to champion the customer requirements• Build key relationships with customer at a senior level, interpret requirements and identify opportunities. Influence, negotiate and make decisions at a senior level, acting as a representative for Pattonair. • Understand the market, establish sales strategy for the designated area and contribute to the setting of the overall business strategy Show less • Senior Customer Account Manager for all Rolls Royce sites in Europe with an annual turnover of £150M. Dotted line responsibility for Rolls Royce Asia managed in Singapore.• Programmes supported: Airline Build, Airline Aftermarket, Repair & Overhaul, Development, Marine, Defence and Energy.• Manage a team of 40 Accounts Managers, Accounts Leads, Data Co-ordinators & Business Analysts • Manage the team for the specified accounts to ensure the operational delivery of the services to these accounts is delivered, maintained and improved. • Accountable for the effective management of the primary day to day contact and customer relationship for the accounts to ensure customer service standards are delivered and overall customer satisfaction is maintained.• Oversee the day to day relationship management of the customer, including the absorption and application of customer intelligence to support business development and governance of processes to ensure the agreed service standards are provided and customer satisfaction is regularly reviewed and improved. • Review departmental KPI’s, order books and risk items to enable the performance of the department to be monitored, highlighting any potential trends and issues and prioritising the associated mitigation action to ensure customer delivery and satisfaction is maintained. • Provide the point of issue escalation and guide the team to ensure that customer service corrective action plans or process improvements are deployed effectively without impacting customer service levels.• Manage the capacity and capability planning within the team, to ensure the team have the required skills and abilities to meet the customer service levels • Manage and review forecasting input, sales budgeting and variance investigations to provide customer intelligence to manage business planning. Show less - Lead Business implementations across global sites to support Commercial, Procurement, Operations, Finance, IT & Inventory functions in line with Supply Chain policies.- Ensure measures are available globally for accounts to monitor profitability by closely monitoring sales, margin, costs and stock-turn levels in order to meet or exceed budget. - In conjunction with the Commercial Dept Senior team and other senior managers, create and implement processes and strategies which will increase turnover and profit- Actively participate in business activity to increase customer engagement, in particular the methods of interaction with customers such as portals, CRM tools and current ERP system.- For new contracts, work closely with the Implementation team to develop and implement robust account measures to monitor account performance. - Monitor and ensure that all key performance indicators, action plans to resolve under performance, and any other required data is updated and fully distributed on time.- Work closely with the customer and account managers to develop robust and accurate materiel usage forecasts to improve performance.- Define global processes and definitions for Commercial Data Entry and ensure that they are adopted across all sites where applicable.- Develop Global Functionality matrix to highlight current status of each facilities commercial systems- Roll out departmental strategy for validation policies and processes to maintain a data integral system to ensure global best practice is being followed- Contribute to cross-functional projects from a commercial angle to ensure global best practice is being followed- Lead and performance manage the team to ensure all management activities are undertaken appropriately throughout the team- Participation in improvement activities at department/company level to enhance business Performance Show less - Collecting, understanding and transmitting the business requirements for a project and translating these into functional specifications and test plans to enable the development team to realise the business requirement.- Analyse and document business processes to facilitate and enhance future training and implementation.- Document workflows and results of business analysis and obtain sign-off from client on the specifications to ensure the business supports the design of the new solution prior to development- Provide the link between the client and development team regarding software functionality, throughout the development lifecycle to ensure that the technical development supports the business requirement.- Design and execute the test scenarios and test scripts to support the development team in delivering the business solution as identified in the specification.- Day to day management of change request in relation to the project plans to ensure agreed deadlines are met. - Drive and challenge business units on their assumptions of how they will successfully execute their plans to ensure that standard solutions are implemented and bespoke development is reduced.- Responsible for end user documentation and training required for the successful implementation and use of centrally supplied solutions.- Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs to ensure cost effective utilisation of the development resource whilst ensuring business needs are met.- Participation in improvement activities at department/company level to enhance business performance- Write applications and BI reports on Microsoft SQL Server, C# and ASP.net platforms Show less

  • Managing Director

    Sept 2019 - Mar 2020

  • Value Stream Director

    Aug 2018 - Sept 2019

  • Commercial Director

    Jul 2015 - Aug 2018

  • Senior Customer Account Manager

    Apr 2014 - Jul 2015

  • Business Process Manager

    Feb 2012 - Apr 2014

  • Business Analyst

    Oct 2006 - Feb 2012
• 

  Incora

  Mar 2020 - now

  To lead the development of European Business Unit across a number of Incora Group locations. Responsible for customer growth strategies, financial cost control, customer service levels and robust revenue growth plans in line with group strategy, using best practise to minimise working capital and cost whilst maximising business opportunities and growth. To lead the development of European Business Unit across a number of Incora Group locations. Responsible for customer growth strategies, financial cost control, customer service levels and robust revenue growth plans in line with group strategy, using best practise to minimise working capital and cost whilst maximising business opportunities and growth.

  • Senior Vice President

    Jul 2024 - now

  • Vice President

    Jan 2024 - Jul 2024

  • Vice President GM Sales and Business Development

    Nov 2021 - Feb 2024

  • Vice President GM

    Jul 2020 - Nov 2021

  • Managing Director

    Mar 2020 - Jul 2020