ShyamSundar Panchagnula PMP®

Experience

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  Mahindra Satyam BPO

  Feb 2007 - Aug 2008

  Senior Associate

  • Troubleshooting internet issues and maintaining customer's satisfaction• Providing team support, monitoring calls, providing coaching to the team members were my key job responsibilities.

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  HSBC

  Aug 2008 - Mar 2010

  Service Advisor and Trainer

  • New Hire Process training, Transition training and support• Mentoring and floor working• Responsible for up-selling the services and support were my key job responsibilities.

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  GENPACT

  Apr 2010 - Oct 2017

  Project Operations Manager

   Assisting teams in sorting out interdepartmental issues in creating a smooth flow of process migrations.  Following through the migrations till the finishing point and handed over the same to operations by proving the inputs during Post Implementation Review. Project Initiation Management: Process development and implementation, Task order generation and processing. Project Resource Management: Resource entry exit process development and maintenance, Resource Calendar maintenance, Resource movements, Effort maintenance, Utilization and effort Forecast. Leave reporting. Resource Demand -- Supply Management: Demand tracking, Resource calendar tracking, and supply to demand and monitoring, Internal and vendor supply ageing analysis and reporting. Leveraging experience in preparing JIRA dashboard for all operations of the projects resulting in uniformed reporting Supporting Operations Team to ensure successful execution of RPA Project in which benefits are realized as per the initial project estimation  Administered, monitored and identified process and operations risk proactively and have appropriate action plan in place to mitigate any risk Directed from front and managed stakeholder from Onshore team and business Recognized process efficiencies & encouraged team members to come up with ideas to make process lean and efficient Supporting Operations Team to ensure successful execution of the Projects in which benefits are realized as per the initial project estimation Implement governance standards across the portfolio, including tracking, monitoring and updating the status of programme deliverables Manage programme level Lessons Learned repository; attend Review meetings to identify key areas of improvement to be captured into the Lessons Learnt repository Manage the programme level risks, liaise with global teams to implement standards consistently across functions. Show less

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  Cognizant

  Dec 2017 - Sept 2021

  Project Manager

  Agile Project Management

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  HCLTech

  Sept 2021 - now

  Project Manager

  Project/Delivery Manager, Agile Release Train engineer, scrum master. Project Management, safe agile RTE