Zain Ul Islam

Experience

• 

  PTCL

  Jul 2012 - Aug 2012

  Summer Intern

  Transmission and WIN WLL

• 

  PTCL

  Mar 2016 - now

  • Taking care of PTCL's business interest in unit with regards to sales of PTCL Products, Customer support, coordination and allies aspects. • Ensure Completion of Sales & revenue Targets: Meeting sales targets and NTC targets regarding copper, as well as DSL Facilitating the increase in revenue per subscriber line by providing faultless smooth communication to the valued customers. • Monitor the financial regulatory Monitoring the recovery from defaulters. Fault Rectification & Complaint Handling: Surveying, testing, fault identification, preparation of preventive estimates and execution of work after sanction of preventive estimates as per BOQ's. • Dealing with and resolving the communication breakdowns. • Public dealing and addressing all type of public complaints of excessive billings regarding international and NWD local calls. • Other Tasks: - Dealing and managing staff affairs Help in planning and designing new OSP Network Inspection and maintenance of OSP Network Show less • Responsible for O&M of OSP network for 26 Fixed Line Exchanges.• Team leader for planning of media provisioning for voice, data and video services from HUAWEI SDH and DWDM systems to DSLAMs, ONUs and MSAGs. • Testing of newly commissioned OSP network• Optimization and rationalization of network for the efficient utilization of resources.• Provisioning, Fault Rectification & Complaint Handling of PSTN, BB,IPTV, VPN, BDSL,DXX and other similar Corporate circuit.• Conducts physical survey of the site where development work is proposed. Assesses the possibility for development work at the proposed site.• Prepares a detailed BoQ based on the survey results indicating the time and effort that will be required for development at the site.• Surveying, testing, fault identification, preparation of preventive estimates and execution of work after sanction of preventive estimates as per BOQs• Ensure completion of sales and revenue targets• Facilitating the increase in revenue per subscriber line by providing faultless smooth communication to the valued customers• Surveillance of all Online systems including Billing and Customer care (BnCC), CRM and ERP (SAP) Show less Traffic planning and O&M of Transmission Network Elements (ADMs, DSLAM, DXX, DRS) and optical fiber (SDH,MPLS-TP,DWDM,PTN,OTN)Co-ordination of site surveys and Technical support related to Transmission and services like IPTV , HSI, VOIP, DXX Monitors Equipment Operations and Performance of Network Elements.O& M of o DSLAMS, NGNs , HUAWEI DSLAMS (MA5600,MA5616, MA5603), ZTE DSLAMS and ensuring there services.o ZTE Transmission nodes (ADM-ZXMP S390, ADM-ZXMP S385 etc) ,Huawei Transmission nodes (OSN 3500, OSN 550, etc), o Fiber Home Citrans (660,640) MPLS –TP. o SYMBIA DXX nodes for Corporate clients, Huawei Radio (RTN 620, RTN 605), DRS (Intracom, Pasolink, NEC, NERA etc)-Installation/Configuration and troubleshooting of DSLAMs, MSAGs, ( Huawei & ZTE) and triple play services (IPTV, BB, PSTN)Coordination with operation team to evaluates job priorities. Ensuring the issuance of permit to work (PTW) for the plan of day (POD) maintenance jobsMake sure that Method of Procedure (MOP) and Office Data Manual are correct and updatedTools: ZTE E300, Huawei T2000, Huawei U2000, LOOP NMS, OTNM 2000 (Fiberhome), RTN DRS, Nera DRS, Huawei/ZTE DSLAMs/ MSAGs, Intracom DRS, L2 switches. Show less Worked in Business OperationsMaintenance of Outside Plant, Maintenance of underground cables as well as aerial cables and Renovation of local loops.Jointing of underground and aerial cables.Testing of newly commissioned OSP network.Fault Rectification & Complaint HandlingSurveying, testing, fault identifications, preparation of preventive estimates and execution of work after sanction of preventive estimates as per BoQs.Dealing with and resolving the communication breakdowns.Public Dealing and addressing all type of public complaints of excessive billings regarding international and NWD local calls.Ensure Completion of Sales & revenue TargetsMeeting sales targets and NTC targets regarding copper, as well as DSL.Facilitating the increase in revenue per subscriber line by providing faultless smooth communication to the valued customers.Monitoring the recovery from defaulters through TRI (Telephone Revenue Inspector), SROs and ROs.Deal with staff & Building AffairsLiaising with SE Exchange buildings and controlling of exchanges administratively and Co-Coordination with Regional/ Zonal Offices.Designing of new Networks, making BOQs, L-14 Diagrams and all statistical reportsMaintenance and Management of MDF, Cabinets, Distribution Points, Aerial and Underground cablesSurveillance of all Online systems including Billing and Customer care (BnCC), CRM and ERP (SAP)Provisioning, Fault Rectification & Complaint Handling of PSTN, BB, IPTV, VPN, BDSL, DXX and other similar Corporate circuit.Supervising power distribution network of Multi Services Access Gateways (MSAG) and digital exchanges at 48V DC, Dual Bus bars, Rectifiers, Battery (U.P.S) and Emergency Diesel Generators.Responsible for O&M of OSP network for Fixed Line Exchanges in District Khushab. Show less

  • Manager Operations

    Oct 2019 - now

  • Assistant Business Manager

    Jul 2017 - Sept 2019

  • Assistant Manager Transmission

    Mar 2017 - Jun 2017

  • Management Associate

    Mar 2016 - Feb 2017