Uduak Umana

Experience

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  Essential Matters

  Jul 2011 - Jan 2013

  Inventory Officer/Business Development Officer
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  National Youth Service Corps

  May 2017 - Apr 2018

  Social Studies Teacher

  • Conducted weekly inspection of students which included personal hygiene, and general environment checks; assigned scores as an incentive to improve sanitary conditions. • Engaged students in class instructions by employing interesting delivery methods• Supervised and monitored the student's behaviours within the classroom and intervened before any situation becomes explosive.• Worked with students on a one-on-one basis to help them better understand difficult topics.• Assigned homework to students, marked notebooks, and maintained academic records for each student.• Successfully improved the pass rate on standardized testing to 70%.• Collaborated with colleagues by participating in team meetings and contributing to team goals. Show less

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  FLORY STRUCT-TECH LIMITED

  Jun 2018 - Mar 2019

  Administrative Officer

  • Managed information exchange and data filing• Managed relationships between clients and the employer. • Ensured client satisfaction by creating and fostering a customer-centric work environment.• Maintained a suitable database for client transactions to ensure accountability.• Attended meetings, recorded minutes, and presented proposals on behalf of the management.• Enforced a clearance system to ensure unauthorized personnel did not have access to certain information.• Received packages and information from external sources and document them accordingly. Show less

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  Krispy Kreme Nigeria

  Apr 2019 - Nov 2020

  Retail Manager

  • Overlooked all aspects of customer care management, quality assurance, and client satisfaction.• Managed and motivated staff to meet the company’s sales target. • Deals with customers’ queries and complaints and ensured that the matter is resolved immediately and positively.• Created and submitted operations reports to the management periodically.• Prepared Finished Product Requisition Orders for product availability.• Created and accurately followed up with staff schedules and constantly monitored staff performance.• Checked and tracked the company’s stock using GAAP and SAPAAD thereby preventing stockout, having accurate data, and preventing fraud. Show less

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  Freshforte

  Oct 2020 - now

  Retail Sales Manager

  • Set up the café, created and costed the menu, and fixed the selling price, leading to a 54% margin.• Set and surpass the approved OKR by 15%.• Plans and maintains work systems that encourage optimum business performance• Monitors and motivates staff for quality service delivery.• Delegate responsibilities and follow up for feedback• Coordinates with departments within the company to ensure excellence in services.• Ensures Team members demonstrate product features and benefits to customers and lead customers through the payment procedure.• Maintains an outstanding store condition and visual merchandising standards. • Manages customer relations, provides professional customer support, and ensures customer satisfaction, leading to repeated sales and 80% customer retention.• Ensures prompt inventory and stock maintenance.• Checks and tracks the company’s stock using EPOS• Collaborates with management team by participating in periodic management meetings and contributes to the business goals.• Create and present KPI to the top management for approval and ensure the Key Points are met. Show less

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  Kuma Tech Solutions

  Jul 2022 - now

  • Operations Manager

    Jul 2022 - now

  • Digital Sales Manager/ Social Madia Manager

    Jul 2022 - now