Robyn Reyes

Experience

• 

  Coldwell Banker Real Estate

  Apr 1998 - Sept 2004

  Real Estate Assistant

  I was responsible for client and lead follow up and document and marketing preparation. I hosted showings with clients and attending closings.

• 

  Imprints Wholesale

  Oct 2004 - Nov 2005

  Information Technologist

  I installed and maintained all staff computers. I wrote a custom sales quote program using MySQL and Visual Studio.

• 

  Experity

  Nov 2005 - now

  Aligning to the Chief Product Officer, primary responsibilities include managing the product roadmaps for both Experity’s integrations and backend operations domains.• Collaborates closely with internal teams, third-party vendors and stakeholders to promote transparency, provide guidance and ensure the successful execution of projects• Effectively communicate with both stakeholders and development teams. Skilled in translating stakeholder needs into technical requirements and vice versa• Broad understanding of how user workflows and application use affect the solutioning of various integrations and backend jobs• Create and present business cases in the area of integrations and interoperability, for investment/internal approval • Analyze current process workflows for opportunities to increase efficiency• Represent product in executive management and enterprise client meetings, setting appropriate expectations around key critical projects and their deliverables• Continuously evaluate current integrations to propose changes to increase revenue and/or decrease cost• Identify potential partners to accelerate the provision of efficient solutions to external clients while supporting the growth and strategic initiatives of the business• Manage relationships with third party partners to develop and deliver integrated solutions to support various lab and radiology orders/result, HIE, public health reporting, data sharing Show less Aligned to the CTO, I played a major part in bringing our product team to the next level by implementing new processes, mentoring the team and looking for ways to continuously improve.• Lead the team of product owners in executing the product vision for various applications• Collaborated closely with Scrum Master, Director of QA and Lead Techwriter to ensure successful releases• Evolved the prioritization process of both internal and external enhancements• Implemented a process for defining and communicating business cases for new functionality• Facilitated working sessions to gather requirements with internal and external stakeholders• Reviewed and provided feedback on user stories and acceptance criteria• Provided direct input on critical bugs and production issues• Presented several product keynote speeches at user conferences Show less Aligned to the CEO and contributed as part of the executive leadership team, I not only contributed as a support team member but grew and lead the team over this time. This team handled all implementations, training and ongoing support/account management.• Lead the team through various team building trainings, projects and played a key role in the growth of the current culture of Experity • Tracked KPIs and held open discussions with the team around the results• Conducted quality assurance of calls and provided constructive feedback and coaching• Handled escalations and provided Tier 3 technical support• Started tracking and increased client satisfaction by 25%• Supported sales with online and trade show product demonstrations• Implemented two support ticketing systems and created the supporting processes• Created and instructed a robust client training program Show less

  • Product Development Program Manager

    Feb 2023 - now

  • Solutions Manager

    Aug 2020 - Feb 2023

  • Senior Product Manager

    Jun 2016 - Aug 2020

  • Lead Product Owner

    Jan 2015 - Jun 2016

  • Director Of Support

    Nov 2005 - Jan 2015