Angela Chua

Experience

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  Carpe Diem Kidz Playhouse

  May 2014 - Jul 2015

  English Teacher
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  Self-Employed

  Sept 2015 - Apr 2017

  Freelance Tutor
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  Llaollao®

  Dec 2016 - Apr 2017

  Service Staff
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  MapleBear Singapore

  May 2017 - Dec 2018

  English Teacher
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  Leo Infocomm

  Dec 2018 - Jul 2021

  Sales Executive

  - Manage yearly renewal sales, above 90% successful renewal - Manage customers’ milestone payments- Constructed company sales process for sales team- General administrative duties and support- Client engagement to maintain positive working relationship and retention - Manage time-sensitive project closures- Responsible for all online and offline sales order processing and fulfilment

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  LittleLives

  Aug 2021 - Feb 2024

  Customer Success Manager

  - Maintain healthy relationship with clients to maximise retention and upselling - Manage Key Clients with (>20 centres each) and >200 standalone centres- Advocate for clients with internal teams- Manage subscription renewals with existing clients (full rentention consistent over the last 2 years) - Onboarding of new clients on the system (Bilingual) - Coach clients on new features available, maximise usage of the system - Host refresher webinars for existing and newly launched modules (Bilingual) - Identify gaps and provide insights on how to improve operations in the school with technology Show less

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  Rewardz

  Mar 2024 - now

  Client Success Manager