
Angela Chua
English Teacher

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About me
Redefining Incentives with Rewardz | Client Success Manager | SaaS
Education

SEED Institute
2015 - 2017Early Childhood Education and Teaching
Monash University
2017 - 2018Bachelor's degree Early Childhood Education and Teaching
Experience

Carpe Diem Kidz Playhouse
May 2014 - Jul 2015English Teacher
Self-Employed
Sept 2015 - Apr 2017Freelance Tutor
Llaollao®
Dec 2016 - Apr 2017Service Staff
MapleBear Singapore
May 2017 - Dec 2018English Teacher
Leo Infocomm
Dec 2018 - Jul 2021Sales Executive- Manage yearly renewal sales, above 90% successful renewal - Manage customers’ milestone payments- Constructed company sales process for sales team- General administrative duties and support- Client engagement to maintain positive working relationship and retention - Manage time-sensitive project closures- Responsible for all online and offline sales order processing and fulfilment

LittleLives
Aug 2021 - Feb 2024Customer Success Manager- Maintain healthy relationship with clients to maximise retention and upselling - Manage Key Clients with (>20 centres each) and >200 standalone centres- Advocate for clients with internal teams- Manage subscription renewals with existing clients (full rentention consistent over the last 2 years) - Onboarding of new clients on the system (Bilingual) - Coach clients on new features available, maximise usage of the system - Host refresher webinars for existing and newly launched modules (Bilingual) - Identify gaps and provide insights on how to improve operations in the school with technology Show less

Rewardz
Mar 2024 - nowClient Success Manager
Licenses & Certifications

Zscaler Certified Sales Specialist - ZCS
ZscalerMar 2020
Letter of Notification - L2(EL) and L2(2L)
NATIONAL EARLY CHILDHOOD DEVELOPMENT AGENCY
Zscaler Certified Sales Professional - ZCSP
ZscalerMar 2019
Languages
- enEnglish
- chChinese
- caCantonese
- teTeochew
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