Experience

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  Kataller toyama

  Dec 2012 - Jul 2015

  Football player
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  Coerver coaching

  Jan 2017 - Feb 2018

  Assistant football coach
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  Coerver coaching

  Apr 2019 - Mar 2020

  Assistant football coach
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  Bolton wanderers football club

  Mar 2023 - now

  International football programme assistant

  1. Event organization and translation- Collaborate with the BWFC coaching staffs to design and execute customized football activities aligned with the BWFC Academy philosophy. - Organise and oversea training sessions at The Eddie Davies Academy, providing players with access to professional facilities and resources. - Assist in the delivery of football activities and support Japanese players with translation both on and off the pitch. - Coordinate international friendly matches, stadium tours and match attendance to enrich the participants’ exposure to professional football environment in England. - Work closely with both England and Japan sides to proceed customer's payment, localize promotional contents, organise online meetings and support documentation.2. Relationship Management - Act as a liaison for international players, ensuring cultural, linguistic, and logistical needs are met for an inclusive and supportive experience. - Establish and maintain relationships with international partners to promote the BWFC International Program and foster cross-border collaboration. - Facilitate effective communication across diverse cultures, bridging gaps and fostering mutual understanding to enhance program outcomes.- Represent Bolton Wanderers Football Club to elevate the club’s profile. Show less

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  Bet365

  Jul 2024 - Nov 2024

  1. Customer service - Manage customer data on the database, ensuring the timely update of relevant customer records.- Assist global customer base via Live Chat, telephone and email in both English and Japanese.- Support customers with a wide variety of account queries including payment, login, verification, sports & gaming bet, and T&Cs.- Liaise with English-speaking internal departments in order to resolve customer queries. - Provide a positive customer experience and first time resolution. 2. Customer Identification and Due Diligence- Verify documents and information essential for customer identification and due diligence to keep KYC/CDD provisions.- Comprehend and adhere to establish policies and procedures.- Contribute to client screening processes. - Identify and promptly escalate any issues or concerns related to client verification.- Assist in translating Japanese document for customer KYC/CDD and Transaction Verification purposes. - Assist in interdepartmental inquiries and requests, managing daily client cases within the scope of AML, KYC/CDD matters. 3. Responsible Gambling - Promote awareness of responsible gambling and a culture of regulatory adherence among customers by maintaining rigorous standards for customer protection. - Dedicate to upholding the highest industry standards in responsible gambling and compliance in one of the world’s largest sports betting companies. - Assist customer who exhibit signs of problem gambling by providing support and resources. - Handle inquires related to responsible gambling tools, such as self-exclusion, time-out, deposit limit. - Work closely with internal teams to discuss customer’s concerning comments for potential problem gambling or vulnerability of customer’s life. - Communicate with customers showing concerning comments and implement agreed-upon betting restriction or exclusions. Show less 1. Risk Assessment - Perform risk-based reviews of customer profiles to ensure compliance with regulatory requirements and internal policies. 2. Investigation & Reporting - Investigate alerts generated by AML systems and prepare suspicious activity reports for submission to relevant regulatory bodies. - Conduct initial and ongoing due diligence on high-risk customers, including basic due diligence (BDD) and enhanced due diligence (EDD) as needed. 3. Transaction Monitoring & Analysis - Conduct detailed analysis of customer transactions to detect unusual patters, suspicious activities, and potential instances of money laundering or terrorist financing. Show less

  • Customer Account Advisor / Asian Department

    Jan 2023 - Nov 2024

  • Anti-Money Laundering Compliance Analyst / Customer Review Team

    Jul 2024 - Oct 2024
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  (株)電通グループ

  Mar 2025 - now

  営業職