Experience

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  Siemens

  Feb 2005 - May 2007

  System engineer
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  Emc corporation

  Nov 2007 - Mar 2017

  Provide advanced level technical support to high profile customers for EMC Documentum Content Management products, as a primary technical representative.Troubleshooting and resolving complex issues quickly, working closely with the Customer's IT staff involving weekly conference calls and occasional site visit ensuring good relationship and trust.Internal co-operation and relationship with product management, development team and technical support colleagues.Troubleshooting complex issues that involves multiple layer of technologyTroubleshooting and resolving critical issues on webex / conference callsInstalling VMware images similar to customer’s environment for troubleshooting and reproduction purposeProperly documenting every step in SR lifecycle process using Service Center, Salesforce, ZendeskWorking closely with the Documentum Engineering and Development Team to resolve code related issues (defects), using JIRA bug tracking tool for documenting processHolding regular conference calls with clients to discuss ongoing issues and provide guidance on installation / migration plansOccasionally travelling onsite to meet customer’s IT staffWriting weekly and quarterly reports for customer management Show less Provide level 1 technical support for Documentum Content Management products for EMEA customers.Taking Customer’s Service Requests logged for Documentum products / solutions and taking full responsibility for resolving them in timely manner keeping customer up to date with the progress and answer their questions, concerns during the resolution processProperly document every step in SR lifecycle process using Service Center, Salesforce, ZendeskResolving critical issues on webex / conference callsInvolving SME, engineering or management if needed and coordinate towards resolutionTaking number of SME tasks to act as Subject Matter ExpertBuilding lab environments to replicate customer’s issuesMentoring other TSE’s and helping DSE’s with Documentum related questions Show less

  • Senior Designated Support Engineer

    Feb 2016 - Mar 2017

  • Senior Technical Support Engineer

    Jul 2014 - Mar 2016

  • Technical Support Engineer

    Nov 2007 - Jun 2014
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  Capsys informatikai kft

  Jun 2017 - now

  Technical business analyst
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  Currently on maternity leave

  Mar 2019 - now

  Maternity leave