Sarah Milner

Experience

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  English Federation of Disability Sport

  Aug 2006 - Dec 2009

  Project Manager

  Managing a project to increase participation of disabled people in sport through developing training and support for volunteers. The project was called the Advocacy & Activity Buddy Scheme (AABS) and was funded from 2007 to 2010.

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  UK Coaching

  Jan 2010 - Jul 2022

  Project managing the development of new on and offline learning products, using an end-to-end five-stage product development process: from initial scoping to post launch review, through to product retirement.Managing cross-functional teams to deliver the product or project on time and to budget.Partnership management to identify the project scope, create the proposal contracts and ensure the product is delivered meeting the customer requirements.Managing project budgets as well as providing monthly financial reports to senior management team against annual forecasts. Budgetary responsibility of over £750k (Development and delivery cost analysis informing commercial project pricing and internal product pricing strategies)Ongoing analysis of product sales to identify trends, new product development opportunities, and upselling/cross-selling opportunities to new and existing clients.Managing a team of a c50 self-employed, associate trainers delivering UK Coaching products around England and Wales.Line management including recruiting, interviewing and on-boarding new team members Show less Development Lead Officer for Equity and Inclusion and coaching system and strategy at sports coach UK. Managing projects to develop and author learning resources, workshops and e-learning for use by Governing Bodies of sport and other related sports partners around disability and inclusion and coaching strategy.Recent projects include:- the redevelopment of an Inclusive coaching workshop, - developing and training internal staff on the implications of the Equality Act 2010- the coordination and technical edit of a resource to support sports partners to develop their own coaching strategies. Show less

  • Product Manager

    Sept 2017 - Jul 2022

  • Inclusion & Diversity Lead

    Jan 2010 - Sept 2017
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  Shoulder of Mutton inn, Harrogate

  Aug 2022 - Jul 2024

  Front of House Manager

  One day is never the same which means new experiences are constant. As a shift supervisor I’m managing the service, overseeing front of house, liaising with the kitchen and making sure the front of house staff are on the ball and continuing to create a great experience for all our customers. Behind the scenes I am supporting the development of the business which can include anything from recruiting and training new staff, ordering stock, putting processes in place to help reduce the workload of the Landlady and even managing the cellar. I am the very proud owner of a Level 2 Cellar Management qualification 😇.Although this is a new industry for me, the strong interpersonal and analytical skills I have continue to be of value and developed further. Essentially this is a highly successful small business with a great reputation. And I’m proud to be a part of its success. Show less

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  Thumbprint Training

  Jul 2024 - now

  Sales, Management & EDI Trainer

  I'm making and leap and putting my 20+ years experience and passion in learning & development into the creation and delivery of bespoke training. Through engaging and interactive training sessions I will provide your people with the time to reflect, understand and build practical skills to engage more effectively with your staff and customers. A more confident salesforce and management team will ensure respect and empathy is at the heart of everything they do - delivering better results, whether through increased sales or more effective teamwork. Show less