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Emily Sommer, CIC, CRM, CPCU, AINS

Emily Sommer, CIC, CRM, CPCU, AINS

Receptionist / Office Clerk

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location of Emily Sommer, CIC, CRM, CPCU, AINSBozeman, Montana, United States

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  • Timeline

  • About me

    Regional Director at The Cincinnati Insurance Companies

  • Education

    • Miami University

      2008 - 2011
      Bachelor of Arts English Literature, Religion

      Activities and Societies: • Generated communication between the 180 residents of Dorsey Hall to the delegation of the Residence Hall Association of thirty students from other dormitories as the RHA General Representative • Organized bonfires, volunteer field trips to Over-the-Rhine and other student activities for the 180 residents of Dorsey Hall • Represented Miami University with only seven other students at the Central Atlantic Affiliate of College and University Residence Halls to research other student programs

  • Experience

    • Ernest Concrete Company

      Jul 2008 - Oct 2008
      Receptionist / Office Clerk

      · Dispatched calls from field personnel from the job site to headquarters· Greeted visitors to the corporate offices while performing general clerical functions such as data entry, filing, Excel spreadsheets

    • Skyline Chili

      May 2009 - Sept 2009
      Server

      • Assisted customers with friendly and fast food service allowing for a quality dining experience• Responsibilities included order-taking, cooking, serving food and following up with other customer needs

    • Papa Johns

      Sept 2009 - May 2011
      Delivery Driver

      · Charted the most accessible route in order to deliver the consumer's order in a safe and timely fashion· Responsible for timely delivery of company products to customer in a satisfactory manner

    • Cincy Event Planning

      Mar 2011 - Jul 2011
      Intern

      · Assist event planner with set up and teardown of the reception hall, which includes but not limited to floral arrangements, cake decor, and table arrangements· Participated in hands on learning experience during the weddings and receptions dealing with wardrobe, hair, etc. malfunctions

    • Papa Johns

      Aug 2011 - Mar 2015
      Shift Manager

      • Responsible for opening and closing the store for daily operations, which includes counting the till and starting the product system

    • Tommy Hilfiger

      Sept 2011 - Mar 2012
      Sales Associate

      • Initiate communication with consumers and provided information on the company's product to increase sales with effective interpersonal, verbal and communication skills• Fulfill duties in a fast-paced, team oriented environment that required a high degree of multi-tasking with minimal supervision

    • New York & Company

      Feb 2012 - Jul 2013

      • Upon promotion, lead management team on how to effectively run the business and the importance of controlling metrics in order to increase sales • Analyze weekly reports and understand what changes need to be made to increase productivity and controllable sale metrics• Responsible for talent management which includes recruitment, hiring, development in position and termination, if necessary • Manage approximately 4-7 sales associates while maintaining communication with customers and providing excellent service• Responsibilities include counting tills, preparing deposits and other office manager duties such as adjusting time clocks and preparing documents of sales information for corporate use

      • Store Sales Leader

        Nov 2012 - Jul 2013

      • Assistant Sales Manager

        Feb 2012 - Nov 2012

    • The Cincinnati Insurance Companies

      Jul 2013 - now

      • Assist Sales Support Manager as well as Sales Supervisors in facilitating workflow between the Sales Underwriting Assistants• Performs audits on promoted accounts and mentors Sales Underwriting Assistants in best practices for account management• Responsible for training newly hired Sales Underwriting Assistants and Sales Field Representatives on Enterprise Workbench• Acts as Workbench liaison to various departments, mainly IT to discuss the needs of the Sales department with system updates• Tracks performance by using quality monitoring data management Show less • Assist Sales Field Representatives with all new business submissions at the home office from AL, SC and NC• Label and manipulate documents to match the requested coverage in order to expedite policy issuance• Create and prepare quotes using multiple rating systems and templates for Sales Field Representative review• Order and analyze external reports including but not limited to ISOs, MVRs, and NCCI mods• Provide excellent customer service to our Independent Agents and respond quickly to their urgent needs Show less

      • Regional Director

        Oct 2024 - now

      • State Agent

        Aug 2020 - Oct 2024

      • Field Sales Representative

        Jan 2020 - Aug 2020

      • Field Sales Representative

        Feb 2018 - Dec 2019

      • Commercial Lines Underwriter

        Jul 2015 - Feb 2018

      • Quality Assurance Specialist

        Aug 2014 - Jul 2015

      • Sales Underwriting Assistant

        Jul 2013 - Aug 2014

    • Chipotle Mexican Grill

      Mar 2015 - Jul 2016
      Line Cook

      • Provides excellent customer service by maximizing through-put efficiency• Preps food and cleans as directed by management staff

  • Licenses & Certifications

    • Certified Insurance Counselors (CIC)

      The National Alliance for Insurance Education and Research
      Aug 2020

    • AINS

      The Institutes
      Jun 2014

    • CPCU

      The Institutes
      May 2016

    • Certified Risk Manager (CRM)

      Risk & Insurance Education Alliance
      Sept 2024