Nicholas Drake

Experience

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  Best Buy

  Jan 2003 - Apr 2004

  Sales Associate

  I worked as a sales rep in the Personal Computer and Home Office department. I had to be familiar with all of the equipment that was presently being offered.

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  Hard Rock Hotel

  Jul 2008 - Apr 2009

  Sales Associate
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  United States Army

  Mar 2009 - Aug 2014

  System Administrator

  Adminstration for about 1200 computer and 480 users with the 1st Calvary Division at Fort Hood, Texas. I have worked with multiple types of sattelite fixtures as well as ground based radio communication devices. I am familiar with Active Directory as well as multiple other government systems.

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  QA Systems

  Aug 2014 - Oct 2014

  Desktop Support Technician

  Install and manage all of the systems for multiple schools within the Austin school district.

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  Blackbaud

  Nov 2014 - Apr 2015

  Network Control Technician III

  - Used SCOM, NMS, and Watchmouse monitoring tools to survey the current states of all of our data-centers and the servers contained within. - Provided first and second level triage for any errors or alerts that were shown on any of the monitoring tools. - Worked closely with the Windows, Database, and Linux administrators to create, troubleshoot, and deploy fixes for any problem that had befallen any of our systems. - Created detailed reports for any threat or breach of security within our network. - Coordinated phone bridges that were placed to work through any problem that arose, followed up on any post mordem actions that were deemed necessary. Show less

• 

  Whole Foods Market

  May 2015 - Jul 2015

  Deployment Engineer

  - Supervise the deployment of new cloud based backup software for every system in the company.- Troubleshoot and manage all of the tasks completed within the scope of our allotted timeframe. - Promote understanding of the product and its functions.

• 

  Flatirons Solutions

  Jul 2015 - Aug 2015

  Senior Support Engineer

  Head of all help desk and automation support for the corporation. Tasked with establishing and managing a team of individuals to support our global network.

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  YETI Coolers

  Aug 2015 - May 2016

  System Administrator
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  Ciber

  Jun 2016 - Aug 2016

  IT Consultant
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  AECOM

  Jun 2016 - Aug 2016

  IT Consultant
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  Auge International

  Feb 2017 - now

  Operations Manager