Robert Kerr

Experience

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  Jamaica Public Services Company (JPSCo)

  Oct 1994 - Sept 2000

  Financial Analyst/Oracle Functional Lead

  Responsible for the Rollout and Deployment of Oracle Financial Applications and Modules throughout the national organization.Responsible for End-User Training on new Oracle applications and deployed functionality.Managed Stakeholder expectations for new software delivery and project-managed applications development, testing and deployment.

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  Donovan Data Systems

  May 2001 - Mar 2002

  Corporate Accounting Systems Analyst

  Managed the support for the Corporate Accounting DDS Application for leading advertising and media companies.Provided Client Training and Solutions Management.Provided Tier 1 and Tier 2 Support on applications support issues and resolution.

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  General Cigar

  Mar 2002 - Feb 2003

  Financial Systems Analyst

  Implemented Expense Management System with American Express automating expense reimbursement and sales draft manual process.Preparation and Distribution of Daily Cash Report to the EVP/Chief Financial Officer and Corporate Controller.Responsible for Intra-Company Reconciliation Reporting for parent and 5 subsidiary organizations.

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  Morgan Stanley

  Sept 2003 - Jan 2004

  Expense Management Auditor

  Managed Expense Management Policy and Process for the Investment Banking Division.Integral Team-member of the Extensity Deployment to automate the Expense Management process at Morgan Stanley.Audited Expense Reports of IBD Employees and provided guidance to the Accounts Payable Department on expense payment and processing.

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  BearingPoint

  Jan 2004 - Mar 2005

  Senior Implementation Consultant

  Oracle Applications Functional Lead of Client Engagement Projects.Managed Reguirements Gathering, functional guidance to Development team, Conference Room Pilots/User Training, User Acceptance Testing and securing Project Sponsor Validation and Sign-off on Deliverables prior to Go Live.Assisted PM and Engagement Director on Project Risk Mitigation and Issues Management.

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  Association of International Certified Professional Accountants

  Jan 2005 - Oct 2011

  Project/Program Manager

  Programs and Project Management for small, medium and large enterprise projects spanning all Business areas (Finance, Human Resources, Customer Service and Professional Practice).

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  New York Urban League Young Professionals

  Jun 2005 - Jan 2006

  Founding Committee Chairman & Vice President

  Responsible for the daily operations of the NY Urban Leage Young Professionals Group and was the chairman of the Inaugural Steering Committee.Managed Five Functional Committtees via Committee Chairpersons and reported indirectly to the CEO of the New York Urban League.Responsible for new programs and endowment opportunities for the NY Urban League Young Professionals.

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  National Black MBA Association - Raleigh-Durham Chapter

  Oct 2009 - Dec 2010

  Director of Member Services

  Response for Member Recruitment, Orientation, Engagement and Retention.Worked closely with parent organization on member value and benefits improvement to increase retention levels.Managed member development programs and networking activities.

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  CARQUEST Auto Parts

  Oct 2011 - Oct 2012

  Production Support Manager

  Manages the Oracle Applications Support Team to meet SLAs, conduct issue resolutions, root cause analysis, remediation, capacity planning and execution.Manages the Business Analyst Team in translating high level business requirements into functional specifications and contributes to training, knowledge sharing sessions for development, support and business teams.Manages the day to day interactions with Business Management which include sponsorship on prioritization and escalation. Show less

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  Cisco

  Oct 2012 - May 2016

  Programs Manager

  Program Manage the Oracle Projects Suite and Oracle Time & Labor (OTL) Upgrade from 11.5.9 to 12.1.3 ensuring integration to Primavera (P6) and the Cisco Delivery Collaboration Portal (DCP). Managing Business Requirements, Capabilities Mapping, Schedules & Dependencies, Communications & Organization Adoption, Training, Business Acceptance and User Acceptance Test Plan and Post Go Live Support.Program Manage the Advanced Services Suite of Tools and Policy Integration for the NDS Acquisition.Program Manage the Integration of Oracle Projects Suite with the Primavera rollout and deployment.Program Manage Cisco's International Expansion through the Corporate Country Enablement Program for Professional Services. Show less

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  IBM

  Nov 2016 - Jun 2020

  Senior Delivery Programs Manager

  Build and maintain trusted client partnerships; oversee program and project management professionals and delivery support personnel to ensure project success. Focus on driving customer satisfaction and technical problem resolution while spotting opportunities to expand usage of Cloud Services and SaaS offerings to meet client business vision and goals.Confirm all projects and daily support initiatives were performed with quality outcomes and high client satisfaction scores. Establish and execute standard program methodologies for the delivery of IBM cloud and cognitive projects, driving successful implementations that meet and exceed client expectations, delivering projects within the client’s scope, schedule, and budget.Reduced the number of At Risk projects and strengthen client satisfaction by monitoring customer delivery and project success and conducted risk management with positive results. Successfully delivered First of Kind (FOK) cognitive solution for one of IBM’s Big 4 clients with a $7.4 Million project budget resulting in a Customer Success Award. Show less

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  Kerr Creations LLC

  Jun 2020 - now

  • Author

    Mar 2013 - now

  • Chief Creative Officer & Founder

    Jun 2020 - Oct 2022
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  Cisco

  Sept 2021 - Feb 2023

  Technical Project Manager for the Legal & Compliance (LC) Theme with Cisco OneX Portfolio Governance.Managed a Theme and Epics backlog.Responsible for prioritization, resourcing, execution, risks and issues and reporting.Engaged in regular discussions/reviews with Senior Leadership Team and Legal & Compliance Stakeholders around Theme Program backlogs and target delivery dates for mission critical epics.Facilitated/Executed multiple Agile & SAFE Software ceremonies including Agile Discovery, Gate Reviews, Sprint Planning and Retrospectives. Show less

  • Technical Project Manager

    Oct 2022 - Feb 2023

  • Engineering Program Manager - Network Services

    Sept 2021 - Oct 2022
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  Cisco

  Oct 2023 - Nov 2023

  Business Program Manager & PMO Lead

  Business Program Manager/PMO Domain Lead - Secure Campus & Branch Operations & Solutions Monetization.

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  Pfizer

  Nov 2023 - now

  Service Delivery Manager - Americas

  Pfizer Digital