Nick Kneller

Experience

• 

  Flair Leisure Products

  Jun 2010 - Jul 2014

  • Oversaw the strategic alignment and management of business systems and reporting, including project management and external software supplier relationships, while also addressing business problems and fostering continuous improvement initiatives across operational areas. • Responsible for supporting all areas of the business with data and information needs, and designing solutions based on the strategic requirement to normalise all data sources. Project manager and business analyst on major project moving from legacy product development structure to external software solution.

  • Senior Business Analyst

    Jul 2013 - Jul 2014

  • Business Analyst

    Jun 2010 - Jun 2013
• 

  North Highland UK

  Jul 2014 - Oct 2015

  Business Analyst (Consultancy)

  • Business analyst for all Telefonica UK (O2) consumer tariff propositions (e.g. mobile phone tariffs) that O2 are looking to launch. The most significant project being the Q1 15 tariff launch: the largest commercial event in the first half of O2’s calendar year, and the largest tariff build in O2 history (larger than all of 2014 combined – over 400 products).• Business analyst on £300,000 logistics project at Sainsbury's looking at improving the Warehouse Management System (WMS) at the company’s third-party depots. Show less

• 

  Marks and Spencer

  Oct 2015 - Dec 2016

  Human Resources Business Analyst

  • Define and articulate business requirements and priorities, ensuring alignment with the business strategy.• Work with the development teams throughout the project lifecycle to ensure that the solution proposed meets with the business requirements, and ensure that any design issues that arise are resolved.

• 

  Resolver Group

  Jan 2017 - Jan 2022

  • Developed and executed product vision and strategy for a new enterprise LegalTech SaaS product at this startup, increasing MRR by £10k in 12 months with the Singapore Government as our first client and gaining 5 enterprise reference customers.• Carried out market, customer, and user research, analysis, and synthesis to define and prioritize customer needs and problems centred on optimizing the effectiveness of alternative dispute resolution processes.• Collaborated closely with the design and engineering team to build an effective design and development process for discovering and delivering valuable and usable product features and solutions for our business customers.• Line manager of one product manager, coaching and mentoring them in modern product management techniques with a focus on how to discover and prove product value and the importance of outcome-based success metrics. Show less • Delivered a 150% improvement in customer outcomes and a reduction in cost per case of 26% at the UK's largest ombudsman through the discovery and implementation of a greenfield enterprise case management SaaS product.• Led key external stakeholders and operational teams through user research, data analysis and regular workshops to build core product roadmap, benefits and epics for three user groups; consumers, business users and internal users.• Responsible for leading the Resolver engineering and UX/design teams through a full product development lifecycle of ideation, MVP delivery and iterating improvements, continuously breaking down epics into user stories with wireframes, use cases and detailed acceptance criteria and sharing release communications with the client's stakeholders. Show less

  • Senior Product Manager

    Jul 2019 - Jan 2022

  • Product Manager

    Jan 2017 - Jun 2019
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  Generation Home

  Jan 2022 - now

  Senior Product Manager

  • Increased efficiency of completions at this mortgage start-up by 10x in 24 months, whilst maintaining a TrustPilot score of 4.9 and reducing operational risk.• Led on the design and delivery of a robust and compliant system for making substantial mortgage loan payments in partnership with our legacy banking supplier, increasing efficiency by 90% and reducing customer enquiries by 50% within 1 month of launch.• Worked with designers, engineers and legal specialists to discover and build a management solution for our third party legal firms, reducing average onboarding time from weeks to just hours and significantly reducing the likelihood of fraud.• Leading a collaborative product team of designers and engineers, implementing valuable and usable solutions to problems discovered through data analysis and customer research that also consider regulatory, legal, and business constraints within a highly regulated industry. Show less