Lindi-Lee Linders

Experience

• 

  Standard Bank Group

  Aug 2004 - Mar 2013

  Operations Control in managing and establishing first line of defence for the controls applied to the operational processes within the Group. Influence process change across SA operations to maintain acceptable risk levels whilst seeking process efficiencies. Implementing the group operations control business operating model.Ensuring that key controls and all important qualitative/quantitative assessments of the control profile for the Group is properly represented in the dashboard reporting. Show less Proactively identify and assess the operational risk through identification of poor risk controls and ensure that routine standards are maintained.Consistently maintained satisfactory audit results of business. Investigation of all reports of fraud and staff defalcation.Internal auditing and ensure irregularities are rectified and maintained.Ensure all staff are FICA, FAIS, Code of Banking Practise, Anti Money Laundering, NCA and KYC compliant.Accountable for business contingency plan and ensure that it is practical Occupational Health and Safety measures are met. Show less

  • Senior Operations Risk & Compliance Analyst

    Apr 2012 - Mar 2013

  • Operations Risk and Compliance

    Aug 2009 - Mar 2012

  • Office Administrator/Personal Assistant

    Aug 2004 - Jul 2009
• 

  TFG (The Foschini Group)

  Mar 2013 - now

  • Lead and direct a team who provides Procure-to-Pay, ERP and Supplier Information Management support to the Non Merchandise Procurement division and business.• Direct all stakeholder management across various process areas.• Effective governance and maintenance of all ERP Master Data elements, compliance and audit requirements.• Lead and facilitate the resolution of complex calls across parties (P2P / AP)• Spearhead the management of the ERP System testing process in strict adherence to TFG governance policies, including all Coupa Releases.• Leverage the QA process for continuous improvement• Facilitating recruitment and performance management• Onboarding and contracting staff• Facilitating discussions with stakeholders Show less Ensure the Procure-to-Pay Operations team delivers quality service within agreed SLA.• Ensure workflow delivers to the desired SLA’s and quality• Control escalations / do root cause analysis and report writing• Participate in the change design, testing and control processes to ensure best customer experience• Leverage the QA process for continuous improvement• Supervise Ops team capacity and monitoring of service delivery• Support team with ERP knowledge and upskilling of Coupa system • Ensure compliance and audit requirements are met• Accountable for sign off on all Coupa releases Show less Supporting the Supplier Governance Manager to accurately manage and maintain the supplier catalogues, and responsible for the accuracy and appearance of supplier / catalogue information on the relevant systems. Project Management, Administration and maintenance of the supplier master data in line with TFG’s Non-Merchandise Procurement governance processes and procedures.• Analyse Supplier governance and risk gaps and opportunities, and define action plans to improve this.• Simplify and govern all supplier on-boarding in Coupa.• Govern supplier information and report on non-compliance / risk.• Identify enhancements, remediation and continuous improvement opportunities on service management processes and workflows.• Investigate and resolve all escalations on Service Management.• Provide Coupa support to Business and Suppliers Show less

  • Service and Systems Manager - Procurement

    Jun 2023 - now

  • Service Manager - Procurement

    Apr 2022 - May 2023

  • Operations Manager - Procurement (Secondment)

    Jan 2022 - Apr 2022

  • Support Consultant - Procurement

    May 2021 - Jan 2022

  • Financial Controller

    Mar 2013 - May 2021