Akhil Mohan

Experience

• 

  COCHIN EDU CITY

  Jul 2013 - May 2014

  Jn. System Administrator

  • Technical Assistance for the Monitoring and Evaluation System in the organizational environment.• Windows System Administration.• Managing Windows Server 2008&2012 R2• Configuring and maintaining Virtual Machines.• User management through RedHat system.• Hands on experience in ADDS.• Experience in DNS and DHCP.• Experience in failover cluster.• Remote & Physical support over the organization to resolve the IT related issue.• Hardware maintenances & Assembling for organizational use.• Ensuring systems run reliably and performance as required.• Perform compatibility tests and troubleshoot problems in configuring Mail systems (Outlook).• Printer configuration and maintenance for organization.• Coordination with vendors and preparing reports. Show less

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  Malaysian airport consultancy service Middle East

  Jan 2015 - now

  • Configuration and support for Voice Communication System by FREQUENTIS.o Design and Implement configurations in VCS Server for new user through TMCSo Adding new frequencies and contacts in DA Layout.o Addition of new aircraft details to VCS in-order to provide SATCOM communication.o Ensure SATCOM working between Ground to Ground and Ground to Air communication.o Adding participant to Initial Assessment Team in any emergency or critical situation.o Configuring and support for PABX, SIP and Pri E1 Trunk Lines.o User management.• Configuration and support for Radio Dispatch System by FREQUENTIS.o Configuring new roles and numbers for new RDS user with all parameters using DRUMS.o Managing and monitoring position client to avoid discrepancy in communication.• Configuring, supporting and maintaining VHF, TETRA Systems.o Maintaining and Support for Transmitters, Receivers and Transceivers.o Routine Preventive and Corrective Maintenance in Co-ordination with vendor.o Providing Communication recordings as per user request.• Monitoring and maintaining recording servers (RAID5).• Monitoring and providing first level troubleshooting for Public Addressing System.• Comprehensive Knowledge of Aviavox – Intelligent Artificial Voice System for Airport and Airline based phoneme technology.• Maintaining antivirus on servers in coordination with IT Security department.• Installation and troubleshoot technical problems and implementing solutions.• Worked with RFID Project - Radio Frequency Identification System for Suspect Baggage Tracking. • RFID Daily Check: Readers and Antennas Functional Test, Testing each Units with Tags, Visual and Alarm. • Conducted requirement analysis, system study and finalisation of technical & functional specifications for the application to be developed.• Handling incidents based on ITIL process flow.• Maintain a track record of task performed, equipment used, appointments and schedule of installation. Show less • Assisting wide range of users with various IT software and Hardware issues through remote and onsite.• Using Active Directory to manage user privileges, System support.• Deploying software packages and patches through SCCM.• Configuration of Desktop and Laptops under organization domain based on requirement.• Using Microsoft System Center, Remote Desktop, Skype for Business and UltraVNC for providing remote support to the clients.• VDMS Printer Configuration and Troubleshooting for end-users.• Maintenance and Troubleshoot Video Wall in Qatar Airport Operation Centers-Barco Sidebar.• Configuring and Managing Internet Protocol Television (IPTV-Exterity) and GPS based Master Clock.• Testing and validation of new futures and functionality before system upgrade.• Worked with system migration team during Windows 10 update.• Operating Facility Commander and Video Security Center (VMS) for ACS-VSS.• Monitoring CPU and Disk utilization for recording and database servers.• Hands on experience in Installation and Commissioning of Various types of IP Cameras and ACS Devices.• Maintaining various servers used for Video Surveillance Systems and Access Control Systems.• Preparing availability report by checking random camera recording playback from facilities on daily basis.• Handling incidents based on ITIL process flow.• Maintain a track record of task performed, equipment used, appointments and schedule of installation.• Perform periodic inventory and related duties including Preventive and corrective maintenance. Show less Job Role: Responsible to provide IT assistance over telephone and email to business users, Troubleshoot and resolving issues, Preparing Report for Management, Co-ordinate with L2 support and Vendors when it required to expedite the issues within SLA.• First level point of contact for IT related incidents and queries for end users of IT infrastructure at Hamad International Airport.• Providing support for applications and services such as Outlook, SharePoint, Oracle, MS Office suite, 2FA and various other business applications.• Handling incidents in proper manner and if necessary, escalating to next level based on ITIL Process flow.• Coordinating with support team and vendors for effective resolution of issues addressed by end users.• Managing the users and groups through Active directory to provide primary support.• Email client configuration for intranet & internet clients. • Monitoring and Managing Incidents and Alerts HP Service Manager, Network Node Manager, Central Monitoring Service (CMS) and HP Operational Manager.• Managing team members, preparing daily/monthly reports and documentation for management.• Co-ordination through the email notification and bridge call to avoid the business impact.• Assisting end users like MOI, Security agents for end user application issues. Show less

  • System Support Engineer at HAMAD International Airport

    Jan 2019 - now

  • IT Technical Support at HAMAD International Airport

    Jun 2016 - Dec 2018

  • IT Service Desk Engineer at Hamad International Airport

    Jan 2015 - May 2016
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  Al Mana

  Dec 2020 - now

  IT Support Specialist