Faith Jemiango

Experience

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  Levenzi Limited

  Jan 2018 - Mar 2018

  Digital marketing intern

  While at Levenzi Limited; a digital marketing agency, my key duties included:•Collaborating to formulate marketing campaign ideas.•Conducting online research and proposing content ideas.

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  Rigel Design Works

  May 2018 - Sept 2019

  Digital Marketing Executive

  While at Rigel design works; a digital marketing agency, my key duties included:•Business development.•Market research.•Strategy development and implementation.•Social media account management.

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  Monwalk Investments Limited

  Sept 2019 - Apr 2020

  Digital Marketing Executive

  While at Monwalk Investments (Alcohol manufacturer), my duties included:• Managing the social media pages of the company’s three brands.• Collaborating cross-functionally to boost brand performance countrywide.• Preparing data-driven marketing reports.

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  Space and Style Ltd

  Mar 2021 - now

  As the sales administrator, my main duties include:• Handling sales enquiries, processing orders and coordinating deliveries.• Handling strategic complaints.• Hosting trainings on customer service. The key responsibility for this role was to serve customers by providing product service information while altogether resolving product and service complaints.Other duties included:•Monitoring SLA implementation.•Conducting targeted surveys.• Submiting reports from customer feedback. The key responsibility for this role was to manage customer experiences throughout their journey and actively recommend and implement strategies that increases their satisfaction. Other duties included:•Conducting regular health checks, after sales calls and mystery shopping. •Preparing weekly reports from various campaigns. •Disseminating customer communication. •Complaint management.

  • Sales Administrator

    Jan 2024 - now

  • Customer Experience Supervisor

    Oct 2022 - Mar 2024

  • Customer Experience assistant

    Mar 2021 - Oct 2022