Prasant Dubey

Experience

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  SHINE Academy

  Apr 2013 - Sept 2015

  Business Operations Analyst

  University Programs: Partner with the University Recruiting team to design and deliver the University programs including Intern Program, Assessor Training and Online assessment.Collaboration and Engagement: Lead, facilitate and participate in meetings with the business, external partners, internal stakeholders, to drive the many streams of work. Establish mission-based teams and foster inclusion and collaborationCustomer Empathy: conduct customer empathy to help us gather important input and feedback to shape our strategy, work and engagementBusiness Line, General Management & Training: Managing Day-to-Day Operations of institute at its branch offices.Providing soft skills and retail management training.Planning and execution of marketing & promotional activities.Conducting workshops and seminars in Colleges for institute brand awareness and promotions.Planning, execution and management of events to spread word of mouth.Formulation of business development and expansion strategy.Generalist HR, Employee Relations, Retention, Engagement and training. Show less

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  ExamPassApp

  Oct 2015 - Apr 2017

  Subject Matter Specialist-Lead

  Preparing business product launch calendar and schedule.Leading assessment design and procurement.On boarding and managing outsource team and their Work.Involvement in marketing strategy discussions and On-Ground Promotional Activities.Visiting Clients for business partnership in hot cities for our prospective market segment.Cross functional team collaboration for product development in order to establish smooth internal operations. Copy writing and Editing for Social Media Campaigns.Market research, Competitors' and Industry Trends Analysis.Conducting workshops and demo session at client location. Customer service and post sales relationship for B2B clients.Worked with CTO to resolve technical problems in order to have improved operations and to provide exceptional client service.Managed quality assurance program including internal audits and customer surveys. Show less

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  Hashprep

  May 2017 - Mar 2018

  Lead- Product & Content Operations

  Project planning and execution coordination.Liaising with other functional team leads ensuring in time delivery with alignment of quality specifications provided by B2B clients.Peer Review, Maintaining KRA's and KPI's of team.Collaborating with tech team for design and development of internal and external tech platforms.Worked with B2B marketing and strategy team to make rationale decision for long term ROI.Formulating cost effective process optimization strategies.Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.Distributed individual assignments to team members and monitored progress against delivery schedulesTrained new employees and promoted supportive, performance-oriented atmosphere by, instructing each in use of operation tools, standard operating procedures and company policies.Research customer scenarios and industry trends, listen and understand customer requirements, and translate them into viable product roadmaps, strategy, and motionsInnovate on new capabilities or enhance existing processes to remove frictions in the customer experience and to build pricing and offer strategiesDrive end to end product development including product specification, user experience, price-performance model, go to market plan and growth initiatives Show less

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  OnlineTyari

  Apr 2018 - Sept 2019

  Operations Manager

  Lead projects for cross-functional teams focused on the delivery of a new feature, service, product, or systemDetermine and develop detailed project plans, schedules, resource plans, and status reportsGather business requirements, document functional and design specifications, identify appropriate resources needed, assemble the right project team, and develop the milestones and launch schedule to ensure timely and successful deliveryProject management of overall development process including communicating goals, roles, responsibilities and desired outcomes to cross-functional project teams and partnersDrive transformation agendas on setting up team KPIs, benchmarks, measurements and processes, ensuring appropriate governance mechanismAssess and manage risks, measure and report on progress, anticipate and resolve bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs with the technical constraints.Partner with stakeholders from product management, professional services and support to define business and product requirements for long term product roadmapCommunicate, both verbally and in writing, program successes, failures, lessons learned and mitigation plans to stakeholdersCreate business cases to enable sign off from target stakeholdersDrive cost-savings and continuous improvement initiativesDrive milestone readiness with the cross-functional teamsNavigate through ambiguity and managing non-technical/technical project delivery in a fast-paced, deadline-driven environmentResolution of intra team Dependencies Show less

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  Embibe

  Sept 2019 - now

  Program Manager- Product, Growth & Business

  KPI's: Product Launches aligned to GTMProduct Performance Marketing, SEO and other Growth channels for user acquisitionProduct Engagement & Retention; CleverTap, MixPanel, Google Analytics, Product Operations (B2B, B2C, B2G and SaaS Products)End to End Program Management for ongoing Project/Product LifecycleKRA's: Planning Strategy:o Oversee business aspects of program by constructing of project teams, budget, charters, project plans, contingencies, success metrics and ROI measurementso Work cross-functionally to establish and manage appropriate team structure for successful delivery across impacted organizations.Project Execution: o Manage all phases of program to success, including initiation, planning, definition, design, development, testing and deployment cycleso Drive definition of business solution concepts in partnership with IT and business constituentso Align program with other Embibe initiatives and manage cross project dependencieso Drive cross functional implementation of policies and proceduresStakeholder/Cross-Functional Team Management:o Establish a clear RACI around project roles and responsibilities.o Manage cross-functional project teams (IT, business, 3rd party vendors, etc.) in a matrix management frameworko Ensure successful working relationships among project teamsChange Management Communications:o Facilitate change management and communication planning activities through project lifecycleo Drive regular forums to update business communities and steering committee on progress, status and issuesRisk/Issue Management:o Foresee, manage, and raise appropriate visibility to risks and issues.o Drive resolution of any conflicts and escalate as needed to avoid roadblocksGovernance:o Help in establishing standards for program management (monitoring and governance) including processes, appropriate project controls, methodologies, metrics, reporting, and tools to ensure the development and use of program/project management Show less