Waithaka Duncan

Experience

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  United Nations Organization

  Jun 2007 - Dec 2007

  Junior Data Analyst (Undergraduate Industrial Placement)

  - Nairobi, KenyaCreated an online database for interns exit questionnaire.Discussed business and information intelligence needs with internal staff. Collected data for use in databases and assisted in development and upgrading of database systems.Chief Editor of THE LINK a monthly publication by interns for interns in Nairobi

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  University of Portsmouth

  Jan 2009 - Aug 2010

  IT Support Officer

  Roles: 1st / 2nd Line IT helpdesk/support for university clients (mainly students); Windows and Linux user support, wireless network, troubleshooting, Email.IT Helpdesk management and software administration, Maintenance of network and documentation,Setting-up and quality assurance testing of new hardware and software. Resolve software and/or hardware issues as they arise.Log all incoming service calls. Forward questions to field technicians and implementers. Manage in-house data about clients, as it relates to support issuesconfiguration of the Local Area Network (LAN) and the Wide Area Network (WAN)installation and maintenance of computer systems including configuration of new ICT equipmentOn-site Support: Regularly offered to over 600 users. Show less

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  The listening Company, Portsmouth

  Jul 2009 - Aug 2009

  Customer Services

  • Responsible for managing cross functional projects to deliver results within the authorized budget on the approved time schedule. Projects varied to include: system implementation of new SKY products and maintenance of existing SKY equipment’s.• Defined project parameters and developed detailed project documentation to include business requirements, project plans, project schedules, workflow solutions, and project status reports. • Managed a team of 6 TV installation engineers.Achievements• Commended for achieving 87% of production goal where the set target was 75%. Show less

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  Xyratex International

  Jul 2010 - Jan 2012

  Senior Business Analyst

  Responsible for providing business support for all data integration, project development including: business and functional specifications, data modelling, business acceptance testing, production implementation / warranty support, and data quality profiling. • Using SAP and business intelligence tools, developed SQL queries for use in expert knowledge system and solutions used to identify the most likely product failures and identify appropriate actions to mitigate. • Using statistical tools to interpret data sets, paying particular attention to trends and patterns that could be valuable for diagnostic and predictive analytics efforts.• Enhanced the knowledge base management system by creating interactive report Dashboards that helped obtain a better insight to the executive management. Achievements • Developed expert knowledge system that helped the company save over $2 million in End of Life stock. • Achieved over 55% in EOL stock reduction and stock turnover thus reducing excess stock costs.Skills• Statistical programming, Python • ERP Platforms• Power BI, data visualization• Business development Show less

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  G4S Kenya

  Apr 2012 - Sept 2014

  ERP system developement Administrator

  Responsible for developing and maintaining ERP program codes and applications by working closely with clients, business analysts, and team members to understand the business requirements that drive the analysis and design of quality technical solutions for the development and operation of the company ERP system.• Managed 8 business critical servers in hardware/software/network/security infrastructure, with full backup and disaster recovery, to support the core business ERP system with more than 10,000 transactions per day• Designed and developed front-end tier(s), middle tier(s), and /or back-end database tier(s) for ERP and 4 other business applications• Developed and implemented ERP testing plans that ensured all components of the ERP systems met business specifications, work directly with the IT support personnel and teams to resolve issues identified and escalated during daily operations.• Performed root cause analysis for recurring incidents, formalize test plans and implement troubleshooting procedures for the ERP system and 4 other business application.• Developed strategies for business forecast, work flow analysis, risk analysis and management.Achievements• Implemented ERP system in over 30 branches countrywide thus improving customer services.• In collaboration with IT manager and HR Dept., developed ERP training schedule and budget by analyzing key business requirements. The training decreases user system errors by over 70%.• Initiated the process of ERP software and infrastructure upgrade. This will improve the efficiency of quantitative and non-quantitative business process by over 60% from the current system.• Chair and minute the weekly ERP meeting with team members to promote team work and exchange of ideas between the I.T Department and various departmental heads. • Implemented and managed the ERP disaster recovery site which ensures business continuity with 2 user data testing every year and quarterly data integrity testing. Show less

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  G4S Kenya

  Jan 2017 - Mar 2019

  The role involves managing a team of 70+ technical staff with annual operating budget of $0.7 million and $1.6 million capital budget for 3000+ customer base. This involves provision of contractual and ad-hoc Integrated Security Solutions, develop services in alignment with local and national strategies, lead and manage provision and delivery of ICT services and to develop business strategies in alignment to overall business plan.Key Performance Areas:•Research on new and emerging security technologies, evaluates current market availability of security devices and technology and recommends security products and technologies for procurement. Designs, implements and evaluates security-focused tools and services. Participates in security compliance audits and efforts of security equipment. Provides continual upgrading and monitoring of all security related equipment, including but not limited to the multiple CCTV systems, control rooms, access systems, x-ray scanning systems, Asset tracking etc. Provides maintenance on all security systems and monitors contractor's activity and reports on those issues. Provides advice relative to acquisition and vendor risk assessment.•Provide strategic direction, develop and implement ICT and Systems strategy and policies.•Prepare capital forecasts; both CAPEX and OPEX and recommend priorities based upon sound technical and economic analysis.•Control and manage business revenue, capital expenditures and budgets, ensuring expenditure is within function is appropriately managed, based on lean management principles, quality of service commitment and performance management•Deliver superior, market leading service to customers through robust operational management.•Maintain Integrated Security Solutions and ICT strategies.•Seek new technology and concentrate on organic growth for Integrated Security Solutions.SkillsLeadership and managementBusiness developmentCustomer focusOperation ManagementFinancial management Show less I provide the strategic direction for the technology division aimed at achieving profitability, organic growth, customer satisfaction and market share expansion.Key result areas include,• Driving the strategy across a matrix organization, • Ensuring the development of integrated secure solutions contracts with corporate and government business partners within the sectors. • Manage the provision of quality Electronic Security Systems (ESS) solutions, integrated with the other G4S services• Compliance with legislation, company policies, processes and procedures• Meeting risk needs and security considerations resulting in satisfied customers.• Achievement of budgeted financial targets and business strategy.Key performance areas include:• Defined revenue targets,• The development of organizational capacity, • The growth of the integrated secure solutions business, • Project management and the negotiation of major bids.Targeted financial performance• Achieve set Revenue Growth:• Gross Margin Improvement:• Direct Labor control / % improvement• PBITA improvement / budget achievement• Overhead cost control:• Manage cash flow:• DSO management• Debt increase beyond 60 days• Progress/ success of new business achieved vs. budget: Show less

  • Technical Services Manager - Electronic Security Systems

    Sept 2014 - Mar 2019

  • Ag National operations Manager

    Jan 2017 - Jul 2017
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  MSS Ltd

  May 2019 - now

  Head of Technology and Operations

  The role involves Conducting and implementing business analytics in ICT and Security systems requirements, perform the necessary technical design and development functionality to ensure that business application systems can be effectively developed and implemented. Using the concept of probability theory, statistical modelling, data visualization, and predictive analytics ensures that the organization delivers the capability to develop innovative products, services and processes that enhance customer satisfaction. Duties and Responsibilities • Global Physical Security (GPS) Operations line of business, with specialised functional expertise in the area of guard force management, crisis management, risk assessment, incident management, event security, compliance management, policy management and more• Develop and operationalize various IT GRC practices, champion the ICT transformation initiatives within the Business units.• Lead in initiation, planning, budgeting, implementation, monitoring and closure of IT projects.• Oversee provision of all ICT infrastructure systems & support services; servers, LAN, telecommunications, remote access & desktop support and ensuring 24/7 system availability • Develop and ensure implementation of IT Governances standards, policies and procedures.• Financial and Commercial Management, HR Management, Corporate Governance.• Preparing of capital forecasts; both CAPEX and OPEX and control and manage business revenue, capital expenditures and budgetsAchievements• Managing various ICT projects with a total budget of over $0.06M for various firms all within budget. • Enforcing EH&S, polices. This has saved the company up to $2.37 per $1 used in EH&S program and reduced injury and illness costs by 23.5% Show less