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Mike Norman

Mike Norman

Project Manager & Web Designer

Followers of Mike Norman680 followers
location of Mike NormanEllington, Connecticut, United States

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  • Timeline

  • About me

    Senior Manager, Northeast Division Project Management Office at Comcast

  • Education

    • Central Connecticut State University

      2002 - 2007
      Bachelor's of Graphic/Information Design Graphic & Web Design

  • Experience

    • Payson Internet Solutions

      Dec 2007 - Jun 2009
      Project Manager & Web Designer

    • Comcast

      Jul 2009 - now

      • Delivers tight operational and financial controls in a cost-effective manner• Assists in developing, analyzing, and interpreting key metrics and performance deliver effectively on departmental goals• Partners with key workforce groups to maximize agent utilization to meet service levels and budgeted objects• Lead a team of individuals in achieving operational metric goals• Coach, Motivate and Influence individuals to support Company Goals• Ensures call quality within the call centers for superior customer experience Show less

      • Senior Manager, Northeast Division Project Management Office

        Aug 2023 - now

      • Manager, Northeast Division Project Management Office

        Aug 2021 - Aug 2023

      • Manager, Regional Project Management Office

        Mar 2018 - Aug 2021

      • Supervisor, Priority Service

        Sept 2015 - Mar 2018

      • Supervisor, Care

        Oct 2014 - Sept 2015

      • Retention Specialist

        Dec 2010 - Oct 2014

      • Technical Specialist

        Jul 2009 - Dec 2010

  • Licenses & Certifications

    • Leadership & Organizational Culture

      WOBI
      Mar 2021

    • Smartsheet Product Certified User

      Smartsheet
      Mar 2020
      View certificate certificate

    • Certified ScrumMaster (CSM)

      Scrum Alliance
      Nov 2025

  • Honors & Awards

    • Awarded to Mike Norman
      Trailblazer National Award Winner Comcast Dec 2020
    • Awarded to Mike Norman
      RISE Leadership Award - 2017
    • Awarded to Mike Norman
      Elite Award – Top Northeast Division Sales Results - 2016

  • Volunteer Experience

    • Coach

      Issued by EASTERN CONNECTICUT HOCKEY ORGANIZATION INC on Sept 2017
      EASTERN CONNECTICUT HOCKEY ORGANIZATION INCAssociated with Mike Norman

    • Coach

      Issued by Hartford Junior Wolf Pack on Jun 2016
      Hartford Junior Wolf PackAssociated with Mike Norman

    • Fundraiser

      Issued by Veterans Rally Point on Jan 2019
      Veterans Rally PointAssociated with Mike Norman

    • Fundraiser

      Issued by Connecticut Center for Entrepreneurship and Innovation (CCEI) on Aug 2018
      Connecticut Center for Entrepreneurship and Innovation (CCEI)Associated with Mike Norman