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Zainab Ali

Zainab Ali

Sandwhich Artist

Followers of Zainab Ali404 followers
location of Zainab AliGreater Glasgow Area

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  • Timeline

  • About me

    BA (Hons) Accountancy Student at GCU | Customer Service Representative at first direct

  • Education

    • Hamilton Grammar School

      2015 - 2021
      HIGH SCHOOL/SECONDARY DIPLOMAS AND CERTIFICATES

    • Glasgow Caledonian University

      2021 - 2026
      BA Accountancy Accountancy

      Activities and Societies: GCU Enactus As a BA (Hons) Accountancy student at GCU in my penultimate year, i've had the opportunity to develop strong analytical and problem-solving skills, along with practical experience using tools like Sage and Excel. My course has allowed me to deepen my understanding of financial processses and gain valuable insights into the ethical and strategic aspects of the industry, preparing me for a future in accounting.

  • Experience

    • Subway

      Jun 2021 - May 2022
      Sandwhich Artist

      • Ensured food safety and hygiene standards were met at Subway in Motherwell, Scotland.• Provided exceptional customer service, handling complaints efficiently and effectively.• Collaborated with team members to ensure smooth operations and a positive work environment.

    • First direct

      May 2022 - now
      Customer Service Representative

      • Provided exceptional customer service by assisting with payments, checking balances, and addressing inquiries promptly.• Ensured customer security by monitoring bill payments and account access for any signs of fraud.• Supported vulnerable customers with additional banking needs, demonstrating empathy and understanding.• Received credentials in Core, Banking Champion, Failed Verification, and Lost & Stolen to enhance expertise in customer service.

    • Costcutter

      Jun 2024 - Jul 2024
      Shop Assistant

      • Provided excellent customer service by serving customers, handling deliveries, and maintaining a tidy shop floor at Costcutter in Glasgow, Scotland.• Ensured high-quality and fresh products on the shop floor, contributing to customer satisfaction and loyalty.• Developed strong organizational skills and attention to detail while stacking shelves and keeping the shop floor organized.

  • Licenses & Certifications

  • Volunteer Experience

    • Marketing Lead

      Issued by Enactus GCU on Oct 2022
      Enactus GCUAssociated with Zainab Ali

    • Peer Mentor

      Issued by Glasgow Caledonian University on Sept 2022
      Glasgow Caledonian UniversityAssociated with Zainab Ali