Lynnette Gaillard

Experience

• 

  Ipreo Holdings LLC (www.ipreo.com) | Bethesda, MD

  Nov 2006 - Aug 2008

  Product Analyst

  My work in this job included:• Gathered and analyzed product enhancement requests submitted by client services and sales.• Assisted in the prioritization of developments through revenue opportunities, level of effort, resource and time constraints, and feasibility of technology. • Defined, documented, managed, and produced requirement specifications through collaboration with product management, client services, and IT/development.• Led requirements review sessions and negotiated with lead developers to build functionality based on resource, time constraints, and client expectations.• Assisted product managers with monthly releases of new functionalities, products and enhancements – wrote release announcements, created test scripts, tested new functionalities, tracked defects and fixes, and trained sales and client services teams. • Attended client meetings with sales and client services and helped resolve client problems and issues.• Supported management in data flow testing with data that came from an independent source and was implemented into our Next Generation CRM application. Data flow testing was managed through documentation of data incidents and collaboration with SQL developers to resolve issues. • Lead product analyst for Pyxis integration project. Collaborated with outside vendors and developers to implement Bigdough’s CRM platform into Blackberry’s mobile Pyxis application.• Supported sales and client services teams through training and product demonstrations of future releases.• Managed migration projects and processes for migrating existing Corporate IR and Capital Market clients from existing CRM application to new CRM application. Show less

• 

  Star Compliance

  Sept 2008 - Jul 2011

  Product Manager / Business Analyst

  At Star Compliance, I supported the following:• Defined scope, goals and deliverables of projects to ensure alignment with organization’s strategy and commitments. • Attended client meetings with sales and client services to gather requirements and help resolve client problems and issues.• Lead project manager in product development, testing, validation and risk assessment. • Collaborated with cross functional teams on product development planning, requirements gathering, testing, and deployment. • Defined, managed and produced requirement specifications for current and future features. • Led requirements meetings with development team to review new features. Also, negotiated with development team on time line, user interface and functionality. • Participated and led weekly meetings with development team to oversee progress of new features to ensure agreed upon functionality and time frames were being met. • Established and presented training materials to sales and account management teams. • Performed product demonstrations and trained clients on new functionalities. • Produced documentation per client that defined software configuration requirements, data mapping and test plans.• Defined and executed data migration and implementation project plans.• Assisted clients with user acceptance testing, problem resolution and system acceptance.• Assisted with development of standardized project documentation and trained direct reports to ensure consistent utilization of project plans, business requirements and test cases. • Managed transition of clients from migration/implementation to Client Support. • Mitigated project risks, resolved issues with creative solutions and communicated with senior executive management project status, risks and benefits. • Established rapport, maintained communication and directed coordination of all tasks involving broker dealers thus increasing the number of broker feeds supported by the product. Show less

• 

  Methodist Le Bonheur Healthcare

  Aug 2013 - Nov 2017

  When I was promoted to Director my key areas of responsibility were:• Directed activities of eCW training team that trains and supports 180 providers and over 50 clinics on the EMR.• Managed EMR version upgrades through project plans, tests scripts, UAT, training, and rollout communication plan. • Participated in strategic planning to develop goals and objectives for division.• Designed and created training materials, guides, videos and creative methods to provide an environment where associates are engaged in learning. • Assessed and identified training opportunities in clinic workflows to implement optimization tools and make recommendations for process improvement.• Organized and lead User Group meetings for providers to learn more about EMR functionalities and optimization tips to increase productivity.• Managed EMR data migrations in test and production environments. Coordinated data extractions, pre-loading and ensured concise communications of all project specifics to associated and responsible personnel/units.• Led EMR training, and “at the elbow” support for new practices being on-boarded. • Coordinated activities related to training and EMR troubleshooting to support initiatives to close gaps on measures: Meaningful Use, Internal Quality Measures, Physician Quality Reporting and Payers’ Incentive Programs. • Supervised eCW training of new hires and conducted post training follow up. • Recruited, coached and mentored trainers by settings goals, identifying obstacles and fostering strong working relationships. • Worked closely with vendors to implement new features, understand programming requirements, capabilities, limitations, as well as troubleshoot issues. • Managed, trained and lead Centralized Referral team.• Created innovative workflows to close gap on open referrals and diagnostic imaging orders. Show less In this role, my work was focused on: • Managed EMR data migrations in test and production environments. Coordinated data extractions, pre-loading and ensured concise communications of all project specifics to associated and responsible personnel/units.• Identified practice EMR data, negotiated, defined mappings and mediated with different departments and team members for successful go lives. • Developed and executed test plans to validate migrated data.• Assisted incoming practices with user acceptance testing, problem resolution and system acceptance.• Established effective data migration process that resulted in error free migration.• Managed Result Based Billing project from conception to completion to ensure the creation of claims for resulted labs in the EMR. • Lead initiative for piloting EPCS (E-prescribing Controlled Substance) in EMR that resulted in successful implementation. • Managed, trained and lead Centralized Referral team which consisted of 8 associates. • Implemented thorough referral and DI workflow process that closed the loop on the referral/DI process: scheduling appointment, notifying patient and obtaining report to send to referring provider.• Trained and coordinated ongoing training of eCW team, centralized referral associates, office managers, area managers and clinic associates on referral and DI workflows. • Created comprehensive referral and training manual that includes all workflows related to the referral and DI processes.• Supported practices by understanding EMR and workflow issues to determine most effective referral/DI workflow to employ.• Assisted eCW team through trainings and EMR troubleshooting to support initiatives to close gaps on measures: Meaningful Use, Physician Quality Reporting and Payers’ Incentive Programs. Show less

  • Director, eCW Training

    Nov 2016 - Nov 2017

  • Project Manager / Implementation Specialist

    Aug 2013 - Nov 2016
• 

  DPC, Inc.

  Mar 2018 - Jul 2022

  Agile Product Owner

  In my current role, some key areas I focus on include:• Work closely with counterparts in Product Management and Marketing to align on the vision, program backlog, and roadmap to meet market and customer demands. • Collaborate with stakeholders to define requirements into user stories, acceptance criteria and produce a defined prioritized product backlog. • Lead product planning and requirements gathering using interviews, creating mockups, document analysis, business process descriptions, and user stories.• Serve as liaison between stakeholders and development teams to remove roadblocks, resolve issues and decide plan of action. • Manage work within an agile team by maintaining a backlog of future work for consideration/prioritization, oversee development of ongoing stories, create and prioritize user stories. • Define, monitor and analyze metrics of released features to learn from, share knowledge with product development team and turn data insights into products/enhanced features. • Provide product demos to stakeholders and users to train, educate and get feedback for product improvement.• Facilitated release planning, sprint planning, and retrospectives. Show less

• 

  FedEx

  Jul 2022 - now

  Product Management Advisor