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Melissa McGovern

Melissa McGovern

Business Improvement Intern

Followers of Melissa McGovern671 followers
location of Melissa McGovernGreater London, England, United Kingdom

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  • Timeline

  • About me

    Customer Engagement Manager at Lloyds Banking Group

  • Education

    • Moulton School

      2006 - 2013

    • The University of Birmingham

      2013 - 2016
      Bachelor of Arts (BA) English 2.1

      Activities and Societies: President of Lloyds Scholar Society

  • Experience

    • Scottish Widows Bank

      Jul 2014 - Sept 2014
      Business Improvement Intern

      Working on a project within the Business Improvement team, measuring, analysing and improving processes within the mortgage underwriting teams.

    • Lloyds Banking Group

      Jun 2015 - Jun 2016

      Gained experience within the banking industry through two internships, 100 hours of volunteering a year during my time at university, supporting and advising other scholars, co-founded the Birmingham Lloyds Scholars Society. - Taking on the PMO position within the Digital Inclusion team - Managing and issuing the weekly reporting to the senior team - Working to achieve accreditation of accessibility on all mobile and web sites - Managing an accessibility forum - Supporting my wider team including recruiting Digital Champions and building a social networking site for the programme.

      • Scholar

        Sept 2013 - Jun 2016

      • Digital Events and Project Office Support Manager

        Jun 2015 - Sept 2015

    • Lloyds Banking Group

      Sept 2016 - now

      • Customer Engagement Manager

        Sept 2021 - now

      • Assistant Manager, Onsite Customer Engagement

        Sept 2018 - Sept 2021

      • Cyber Research

        Jan 2018 - Sept 2018

      • Digital Graduate

        Sept 2016 - Sept 2018

      • Innovation Manager

        May 2017 - Jan 2018

      • Regulatory Affairs Assistant Manager

        Sept 2016 - May 2017

  • Licenses & Certifications

    • Agile Project Management

      Lynda.com
      Oct 2017

    • Service Design

      University of the Arts London

    • Introduction to Behavioural Economics

      CIM | The Chartered Institute of Marketing
      Oct 2017

  • Honors & Awards

    • Awarded to Melissa McGovern
      Scholar Champion Award - Oct 2016 I won the award for my work with the Scholars scheme and my university, promoting the scheme externally and encouraging fellow scholars to make the most of the opportunities the scheme can offer.

  • Volunteer Experience

    • Volunteer at Book to the Future Festival

      Issued by University of Birmingham on Oct 2013
      University of BirminghamAssociated with Melissa McGovern

    • Volunteer

      Issued by RNIB Bookshare (was Load2Learn) on Feb 2014
      RNIB Bookshare (was Load2Learn)Associated with Melissa McGovern