Faryal Malik

Experience

• 

  FrieslandCampina

  Nov 2018 - Sept 2022

  Business Capability Analyst

  • Worked with the Global teams of Netherlands, Indonesia, and Nigeria to design, develop, implement, and evaluate the training and development content of an online learning platform/application for organizational frontline salesforce.• Coordinated and scheduled appointments, meetings, and teleconferences. Identify logistical needs, contact participants, prepare agendas from brief instructions, book boardrooms or teleconference lines, prepared handouts, and presentation materials, and make travel arrangements for various launches nationally• Receive, date-stamp, log and distribute incoming mail, faxes etc. Review information content, prioritize response, determine required action, save/scan documents into electronic and hard copy records management systems, and follow up as required. • Provided on-site administrative support. Drafted and distributed approved minutes, and followedd up with designated teams on action items.• Responded to general telephone calls for management and senior staff.• Updated, created and formatted regular charts, presentations and dashboards. Proofread and edited for written accuracy and audience-friendly formatting. Created briefs, reports, and presentations to update the higher management and other stakeholders about the performance of the application• Drafted, Edited and Proofread organizational Newsletters, sales Bulletins, and other materials• Additional administrative, client service, clerical and logistical responsibilities as required.• Arranged training sessions and promotion events, gathered and prepared training material using Microsoft PowerPoint and provided training sessions to the frontline sales force both in online and in-person set-ups.• Worked as the first point of contact for written and oral queries of the 500+ sales personnel and addressing all the queries in a timely manner Show less

• 

  Canadian College of Business, Science & Technology

  Nov 2023 - Dec 2023

  Financial Aid Officer (Internship)
• 

  TriOS College Business Technology Healthcare

  Jan 2024 - now

  Financial Aid Officer

  • Working collaboratively as a team to provide proactive, student focused services in a variety of formats (i.e. in person, telephone, and email) to diverse student audience• Receiving, editing, auditing, and determining eligibility for OSAP applicants and applying careful judgement to appeal processing decisions.• Advising students with unique/complex financial or family situations and recommending financial aid options as appropriate• Communicating with National Student Loan Service Centre (NSLSC) and Ministry of Colleges and Universities (MCU) on behalf of students• Anticipating upcoming needs and concerns from MCU and looking for ways to add value beyond immediate request• Keeping students up to date on the progress of more complex appeals and inquiries• Addition and extraction of data from student E-portal as required from time to time• Performing additional administrative, client service, clerical and logistical responsibilities as required. Show less