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Moegammad Allie

Moegammad Allie

Followers of Moegammad Allie1649 followers
location of Moegammad Allie南アフリカ共和国 西ケープ City of Cape Town

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  • Timeline

  • About me

    Systems Analyst at Woolworths

  • Education

    • Wittebome high school

      -

    • Cape Peninsula University of Technology

      -
      Diploma ICT: Applications development Computer Programming, Specific Applications completed

      Completed Dip ICT: Applications development.The qualification has provided me with an advanced understanding of applications development and to apply the critical competencies and skills in this specialised field. The Diploma in Information Technology in Applications Development was designed to produce a graduate with the requisite specialist theoretical and practical skills in the latest technologies and tools employed within the field. This programme deepened my knowledge and developed my… さらに表示 Completed Dip ICT: Applications development.The qualification has provided me with an advanced understanding of applications development and to apply the critical competencies and skills in this specialised field. The Diploma in Information Technology in Applications Development was designed to produce a graduate with the requisite specialist theoretical and practical skills in the latest technologies and tools employed within the field. This programme deepened my knowledge and developed my competency in analysing, interpreting, understanding and applying of applications development technologies & tools. 部分表示

  • Experience

    • Fusion Outsourcing SA

      Jul 2010 - Jun 2012

      Team Leader (Vodacom campaign)Role requirements• coaching• Resolving Payroll disputes.)• Lead a team of +/-15 agents to meet targets• HR admin (Most aspects regarding HR, leave balances, issuing of sanctions, compiling of disciplinary enquiry packs, tracking absence via days and occasions...etc.) • Weekly, monthly reviews• Ad Hoch Management duties• Floor management• Real time analyses• Data Capturing and general administration • Customer escalations and call backs 部分表示 • Training trainee’s system navigation • Creating gap analysis for trainees• Coaching trainees on areas of development• Achievement of key performance targets in line with agreed business plan• Achievement of client service levels• Availability to receive and make calls as required by staff schedule• Reflect client and or brand requirements during telephone conversations• Fulfill compliance and regulatory requirements• Maintain customer focus and satisfaction Adherence to system and Fusion processe 部分表示

      • Team Leader

        Apr 2011 - Jun 2012

      • Vodacom prepaid Coach

        Sept 2010 - May 2011

      • Vodacom CCA

        Jul 2010 - Aug 2010

    • Merchants

      Jun 2012 - Mar 2014
      Team Leader

      Role Description• Coaching (9 per day)• Resolving Payroll disputes.)• Lead a team of +/-15 agents to meet targets• HR admin (Most aspects regarding HR, leave balances, issuing of sanctions, compiling of Disciplinary enquiry packs, initiating DE, tracking absence via days and occasions...etc.) • Weekly, monthly reviews• Ad Hoch Management duties (Duty Manager, Interviewing potential staff at Quest as Merchant Rep, Projects delegated by CCM)• Floor management• Real time analyses• Data Capturing and general administration • Customer escalations and call backs• Setting up/Creating Hotdesking seating plan 部分表示

    • Merchants

      Sept 2014 - Oct 2016
      Customer Service Team Lead

    • Woolworths

      Jul 2019 - now
      System Analyst

  • Licenses & Certifications