Shamsad Islam

Experience

• 

  BRAC Bank Limited

  Jan 2011 - Oct 2016

  •Proven skills to identify lending products with due diligence which avoided complications•Reduced cost $ 90 K for company and accelerated faster service by migrating fund transfer process from Telephonic to Electronic for clients account with correspondent bank•Introduced and merged two separate units which avoided repetition in processes and helped to achieve prompt and best customer service and saved 30% in time•Helped company attain the highest customer service ratings and recognized as a “Best Service Provider” to business with greater efficiency from Operation’s Division Head•Formed a duplication checking method in EXCEL to avoid repeated realization of same lawyer’s bill from client’s account which ensured customer service with no complaints.•Communicated with clearance unit to honor high valued cheques before depositing, with due diligence to satisfy client’s urgent need •Provided proactive service towards business for any high valued transaction by arranging approval from proper authority prior to disbursement•Developed financial backup plans to protect business operations in the event of major crises that could result in huge losses•Developed plans to ensure high productivity and efficiency while minimizing risk•Hands-on experience in monitoring daily operational transactions to ensure error-less process•Oversaw the processing of centralized loan operations and other banking activities to ensure due process, accuracy and accountability are followed•Trained staff on scrutinizing clients information forms according to know your clients’ to ensure accuracy Show less •Identified customer needs and introduced product that served them best; Informed clients of the facility that their demand draft against loan could be received from any branch •Incorporated charge realize option in payment module that made easy to issue demand draft in more convenient ways and saves 40% in the time in serving clients•Accelerated service towards business by devising a base register on EXCEL to keep records of demand draft leaves that saved 35% in clients’ receiving the instrument•Implemented reconciliation concept in place for both manual and system activities •Collaborated with clients and operations to develop best practices for successful banking operations•Managed high volume of disbursement; recorded $ 16 million, productivity in lending products in one day; performed due diligence which minimized risk Show less

  • Associate Manager, Asset Operations

    Jan 2016 - Oct 2016

  • Officer

    Jan 2011 - Dec 2015
• 

  CIBC

  May 2017 - now

  •Working with business partners to identify anomalies and recommend solutions •Respond to email inquiries from internal clients regarding securities set up procedures •Investigate data issues or mutual fund issues to implement solutions to operational problems•Complete all service requests to actively manage the fulfillment process•Create and maintain service reports to ensure issues are resolved in a timely manner•Monitor activity to provide reports on application, usage, trends service and performance Show less

  • Senior Business Analyst

    Aug 2020 - now

  • Business Analyst

    May 2017 - Aug 2020