Lisi Qin

Experience

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  Radisson Hotel Providence Airport

  Mar 2014 - Feb 2016

  • Trained over 100 interns to perform daily job tasks within the Banquet department• Acted as a Maitre d’ to assist and support the banquet manager for events ranging in size from 10 to 250 guests• Hosted pre-function meetings in which responsibilities regarding the setup, service, and breakdown of the events were delegated to banquet assistants and interns• Utilized the event floor plans and BEOs to lead a team to set up the function rooms based upon clients needs • Used OPERA to check an average of 50 guests per shift in and out of the hotel per shift within the Front Office• Inspected hotel rooms and maintained proper linen pars, chemicals, and amenity inventories in the Housekeeping Department• Studied with master chefs, learning principles and techniques of food preparation in the Kitchen• Assisted in coordinating special event parties for up to 250 people in the Banquets Department

  • Banquet Teaching Assistant

    May 2014 - Feb 2016

  • Internship

    Mar 2014 - May 2014
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  Providence Marriott Downtown

  Mar 2016 - May 2016

  Internship

  • Learned the process of inspecting guest rooms to achieve Marriott standards of cleanliness and product• Worked in the laundry room mastering the proper procedures for sorting, washing, drying, ironing, and folding rooms and banquets linens • Operated as a middle-man for communication between the laundry room, houseman staff, and room attendants to supply accurate linen levels each shift

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  Providence Marriott Downtown

  Jul 2016 - May 2017

  Room Inspector

  • Inspected between 80-115 guest rooms each shift while balancing cleanliness and product standards • Utilized a written inspection tool to record 18 inspections per shift to monitor the performance of each room attendant• Coached and counseled room attendants throughout the inspection process to ensure consistent growth for the room attendants and the guest satisfaction scores• Worked alongside the Director of Housekeeping to learn the PDQ S.T.E.P.S system the property uses to maximize the room attendant productivity • Represented the housekeeping team on the hotel-wide Safety Committee promoting safe working practices for all associates use Show less

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  The Ritz-Carlton Hotel Company, L.L.C.

  Sept 2017 - Apr 2018

  Club Concierge

  • Welcomed and acknowledged all guests by names according to hotel standards, anticipated and addressed guests' service needs, assisted individuals with disabilities, and thanked guests with genuine appreciation• Processed all guests’ check-ins and check-outs follow hotel standards• Communicated with coworkers using clear and professional language, prepared and reviewed written documents accurately and completely• Answered, recorded, and processed all guest calls, requests, questions, or concerns and contacted appropriate individual or department to resolve issues• Responded to guest requests for special arrangements or services (e.g. transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providersSet-up and breakdown buffet station according to F&B safety standard Show less

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  Guangzhou Osotto Recreation Hotel Management Limited

  Nov 2018 - Apr 2020

  Training Manager

  • Monitored on-site training of each department of the hotel, guided and supervised the new employees in all departments• Visited new employees to help them integrate into the new environment in a short time• Managed and supervised hotel trainers’ training skills to ensure the quality of training• Organized relevant special training content according to the common problems at different stages of the hotel• Hosted and organized hotel activities to enrich employees' lives• Trained in various departments to study the hotel business model and structure Show less