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Jonathan Vizcarra

Jonathan Vizcarra

Followers of Jonathan Vizcarra180 followers
location of Jonathan VizcarraDes Moines Metropolitan Area

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  • Timeline

  • About me

    Customer Success Manager

  • Education

    • The University of Iowa Tippie College of Business

      2017 - 2020
      Bachelor's degree Business Administration and Management, General

      Developing management skills with a focus of design thinking and building. An understanding of how to administer daily business projects and human resources.

    • Des Moines Area Community College

      2016 - 2017
      Associate's degree Liberal Arts and Sciences/Liberal Studies

      Graduated with 3.7 GPAHave multiple recognition and have met the dean's list for various semesters

  • Experience

    • Wells Fargo

      Jun 2015 - Jul 2021

      Promoted to Assumption team in October of 2015 to assist customers with mortgages which have experienced a loss of a family member, divorce or need to transfer their mortgage.Proficient with the 1003 application process, OPS, and LIS to register an application. Conjointly used with FHA, Conventional and VA mortgage underwriting guidelines.Promoted to IBSS 2 position in March 2016 for high performance in metrics and leadership development.Achievements:Awarded participation at the 2016 Service ConferenceCarefully selected from a small group to recognize my achievements in quality, service, significant contribution, leadership and teamwork. Show less

      • Business Support Consultant

        Apr 2021 - Jul 2021

      • Research Analyst II - Team Lead

        Sept 2018 - Apr 2021

      • Executive Resolution Specialist

        Feb 2018 - Sept 2018

      • Inbound Sales Specialist II

        Jun 2015 - Jan 2018

    • Embark

      Oct 2021 - Nov 2021
      Computer Technician

      - Completed imaging orders for fleet of PCs- Repaired physical computer components- Delivered physical computers to local clients

    • CO-OP Financial Services

      Nov 2021 - Apr 2022
      Service Desk Specialist

      Assisted internal employees with technical computer issues including software, hardware, network and access issues.Completed technical requests through administrative systems and ticketing software Assisted multiple levels of internal employees both in person and over the phoneContributed to success of completed IT requests using own and company knowledge as well as an escalation process.

    • ESO

      Apr 2022 - Aug 2023
      Onboarding Specialist

      -Guide clients onboard into a new record management system and its data import process-Consulted fire departments on their data related to migrating into new RMS-Populate reports, interpret and collect record management data -Worked with application FoxPro base install, SQL management, Excel, and web based RMS to complete import process

    • Tractor Zoom

      Aug 2023 - now
      Customer Success Manager

  • Licenses & Certifications