Kristopher M.

Kristopher M.

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location of Kristopher M.Austin, Texas, United States

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  • Timeline

  • About me

    Customer Experience Leader | Strategy Execution | Product Management

  • Education

    • Oklahoma Baptist University

      -
      Bachelor of Business Administration - BBA International Business
  • Experience

    • Chesapeake Energy

      May 2013 - May 2015

      • Exceeded quarterly quotas by more than 20% on a regular basis• Closing Rate of 22% on all cold calls• Maintained Relationships with over 50 key accounts• Achieved 95% of milestones on time• Managed permitting, contracting and budget

      • Strategic Account Manager

        Aug 2013 - May 2015
      • Business Analyst

        May 2013 - Jan 2014
    • AT&T

      Dec 2015 - Jul 2017
      Strategic Account Manager

      • Reduced total number of additional unexpected work orders from vendors by 40% by fine-tuning documentation processes; resulting in annual savings of 1M+• Managed Book of Business 10M+• 50%+ increase in revenue YOY• Exceeding Quarterly Quotas by more than 20% consistently • Developed financial models and forecasting, revenue and cost processes, and budgeting• Acted as point of contact for multiple fortune 100 accounts

    • IBM

      Jul 2017 - Aug 2019
      Consultant

      - Lead assessments, develop product roadmaps, present solutions, coordinate proposalopportunities, and leading coordination between Engineering, Sales, and Marketing- Analyzed market trends and modeled potentials- Wrote user stories and defined requirements for design and engineering teams- Led development of 8 hospitality tech products from idea through go-to-market.- Measured adoption, usage data, and business impact of launches- Led a team of 2 Product Analysts

    • KYC Hospitality Inc

      Nov 2019 - now

      - As VP of Sales & Marketing scaled Sales team from under 100K ARR to projected 50M ARRfor 2023.- Led growth of Sales, Product Management, Marketing, and Customer Experience Teams fromunder 5 team members to over 50 team members.- Spearheaded efforts to develop new products and continuously deliver profit driven revenuemodels.- Interviews customers, articulates and quantifies market problems in the business case andmarket requirements documents, defines standard procedures for product delivery and launch,supports the creation of collateral and sales tools by Marketing, and trains the sales teams on themarket and product.- Led the development for 25+ B2B SaaS products as well as 10 B2C applications.- Identified gaps in product and led development of new features that increased yearly revenue ofexisting customers by 33%- Sets Customer Experience Strategy for almost 500 global accounts.. Show less

      • Vice President of Sales & Product

        Jun 2021 - now
      • Chief of Staff to CEO

        Nov 2019 - Aug 2021
  • Licenses & Certifications

    • Lean Six Sigma Green Belt

      IASSC
  • Volunteer Experience

    • Small Business Development Volunteer

      Issued by IMB (International Mission Board) on Jul 2017
      IMB (International Mission Board)Associated with Kristopher M.