
Kristopher M.

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About me
Customer Experience Leader | Strategy Execution | Product Management
Education

Oklahoma Baptist University
-Bachelor of Business Administration - BBA International Business
Experience

Chesapeake Energy
May 2013 - May 2015• Exceeded quarterly quotas by more than 20% on a regular basis• Closing Rate of 22% on all cold calls• Maintained Relationships with over 50 key accounts• Achieved 95% of milestones on time• Managed permitting, contracting and budget
Strategic Account Manager
Aug 2013 - May 2015Business Analyst
May 2013 - Jan 2014

AT&T
Dec 2015 - Jul 2017Strategic Account Manager• Reduced total number of additional unexpected work orders from vendors by 40% by fine-tuning documentation processes; resulting in annual savings of 1M+• Managed Book of Business 10M+• 50%+ increase in revenue YOY• Exceeding Quarterly Quotas by more than 20% consistently • Developed financial models and forecasting, revenue and cost processes, and budgeting• Acted as point of contact for multiple fortune 100 accounts

IBM
Jul 2017 - Aug 2019Consultant- Lead assessments, develop product roadmaps, present solutions, coordinate proposalopportunities, and leading coordination between Engineering, Sales, and Marketing- Analyzed market trends and modeled potentials- Wrote user stories and defined requirements for design and engineering teams- Led development of 8 hospitality tech products from idea through go-to-market.- Measured adoption, usage data, and business impact of launches- Led a team of 2 Product Analysts

KYC Hospitality Inc
Nov 2019 - now- As VP of Sales & Marketing scaled Sales team from under 100K ARR to projected 50M ARRfor 2023.- Led growth of Sales, Product Management, Marketing, and Customer Experience Teams fromunder 5 team members to over 50 team members.- Spearheaded efforts to develop new products and continuously deliver profit driven revenuemodels.- Interviews customers, articulates and quantifies market problems in the business case andmarket requirements documents, defines standard procedures for product delivery and launch,supports the creation of collateral and sales tools by Marketing, and trains the sales teams on themarket and product.- Led the development for 25+ B2B SaaS products as well as 10 B2C applications.- Identified gaps in product and led development of new features that increased yearly revenue ofexisting customers by 33%- Sets Customer Experience Strategy for almost 500 global accounts.. Show less
Vice President of Sales & Product
Jun 2021 - nowChief of Staff to CEO
Nov 2019 - Aug 2021
Licenses & Certifications

Lean Six Sigma Green Belt
IASSC
Volunteer Experience
Small Business Development Volunteer
Issued by IMB (International Mission Board) on Jul 2017
Associated with Kristopher M.
Languages
- spSpanish
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