Gison Jay Romero

Experience

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  Asec Asia

  Mar 2010 - Aug 2010

  Data Entry Specialist

  My primary responsibility involves processing and ensuring the accuracy of yellow-page advertisements. This includes verifying the content and layout to meet the required standards, as well as ensuring the ad fits within the designated space.

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  Verizon Enterprise Solutions

  Dec 2010 - Nov 2012

  Technical Support Representative

  Firstsource Solution Limited (FSL)Technical Representative From June 2011 to November 2012, I worked as a Data Test and Activation Center (DTAC) Technician for OPT 2 & 1 at a telecommunications company. In this role, I provided support to field technicians by repairing, testing, activating, and upgrading network and phone connections. I also performed remote testing and activation of network services and phone connections, as well as handled bulk/project type activation and upgrades.Prior to this, from December 2010 to June 2011, I worked as a Technical Representative at the Test and Activation Service Center (TASC) for the same company. In this role, I also provided support to field technicians by repairing, testing, and activating network and phone connections. I also performed remote testing and activation of network services and phone connections. Show less

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  Barclaycard

  Nov 2012 - Jul 2016

  Customer Service Associate

  Firstsource Solution Limited (FSL)Existing Customer Amendment (Back office) / Barclaycard UK I am responsible for managing the back office operations for the Existing Customer Amendment team for Barclaycard UK. This involves handling customer accounts, including corporate credit card applications, verification, approval, processing, card generation, and monitoring card delivery. My primary goal is to ensure that all tasks are completed accurately and efficiently to meet customer needs and expectations. Show less

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  Freelance / Self-Employed

  Aug 2016 - Sept 2019

  Account Manager / Process Developer

  Operation Structure Development - Hiring - Process Training - Account Management.Operation Structure Development involves the process of designing, building and optimizing the operational processes and procedures of a business to improve efficiency, productivity, and profitability. It focuses on creating a framework that streamlines business operations and enables smooth functioning.The hiring process involves identifying the most suitable candidates for the job, creating job descriptions, conducting interviews, and selecting the most qualified individuals. The goal is to bring on board employees with the necessary skills to excel in their roles and contribute to the overall success of the business.Process Training is a crucial part of onboarding and involves teaching employees the specific procedures and methods necessary to carry out their job duties effectively and efficiently. This training typically covers all aspects of the job, from basic tasks to more complex procedures, ensuring that employees are equipped with the required skills to perform their job duties.Account Management involves building and maintaining relationships with clients or customers to ensure their needs are being met and their expectations are met or exceeded. I am responsible for managing the entire account, including communication, support, and overall satisfaction, and play a critical role in retaining clients and driving revenue growth. Show less

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  Miabe Artist

  Aug 2018 - Feb 2019

  Content Manager

  My responsibilities include ensuring the accuracy and quality of content for both digital and traditional artists. I am also tasked with safeguarding their content by adding watermarks before uploading on social media sites.Additionally, I am responsible for the daily maintenance of the content, which involves ensuring that all content is up-to-date and relevant, responding to comments and feedback, and optimizing content for engagement and reach.

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  Remotasks

  Feb 2019 - Apr 2024

  As a member of the Remotasks Support team, I am responsible for providing technical support and solutions to our Taskers. This includes participating in support bootcamps and crowdsourcing initiatives to effectively resolve issues filed by Taskers. Using the Zendesk ticket system and Help Center, I analyze each concern or issue encountered by Taskers within the Remotasks platform, and provide practical and related technical and instructional solutions to resolve their concerns in a timely and efficient manner. Show less As part of the Knowledge Management Team, we are responsible for supporting the Bootcamp Training program by managing and updating existing modules and creating new ones to meet the demands of the competitive market while maintaining high-quality training.We also handle content creation by conceptualizing, directing, and reviewing marketing materials and assistive videos for training. Additionally, we review and proofread all graphics-related materials for internal and public postings.Our team was officially created in November 2020, focusing on Content and knowledge management. Prior to this, I also worked on an experimental special project (Content Creation) in October 2020. Show less

  • Support Agent | Global Support

    Dec 2021 - Apr 2024

  • Team Lead | Knowledge Management Team

    Oct 2020 - Dec 2021

  • Bootcamp Instructor / Trainer - Bootcamp Onsite Training

    Apr 2019 - Oct 2020

  • S Reviewer - Lidar Technology

    Feb 2019 - Oct 2020
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  Smart Ecosystem Philippines Inc.

  Apr 2024 - now

  Global Operation Support Specialist

  As a Support Specialist, I am responsible for delivering technical assistance and account configuration support to users and contributors. This involves adhering to established processes and utilizing the designated tools effectively. I actively participate in support bootcamps and crowdsourcing initiatives to enhance my ability to address issues raised by Users/Contributors.Using the Zendesk ticketing system, I meticulously analyze each concern or issue reported by users on the Remotasks and Outlier platforms. I deliver customized technical and instructional solutions to address their concerns promptly and effectively, maintaining a high standard of service and ensuring user satisfaction.Additionally, I am responsible for reviewing accounts for fraudulent activity. Accounts identified and proven to exhibit anomalous or fraudulent behavior are addressed accordingly, utilizing third-party tools to ensure a fair and evidence-based review process. This approach upholds the integrity of the platform while maintaining a transparent and impartial evaluation framework. Show less