Vvikas Nagwaani

Experience

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  Taj Hotels

  Jan 2003 - Apr 2009

  Front Office Manager

  It was a challenging Pilot’s pose to provide the highest level of external and internal guest/s satisfaction. As a “Pre-opening team Head of Department”; effectively dealt with salient of main stream hospitality operations viz. Operational assignments viz. robust monitoring of Guest Satisfaction, People Development, Auditory Controls, CRM, Congenial liaisons with ancillary cum other hotel departments, conceptualized and developed key training initiatives. Headed the team of 19 associates:-Structured & constant Learning & Development: Employee Satisfaction as 93% and “Best Hotel” for Shawman External Mystery Audit/s (scores above 90% in succession)-People Development: Thru’ a well-built bent on People, Environment & Conflict Management a work environment created high in self-confidence cum esteem team wherein developed 4 associates to Supervisory level; 3 Supervisors to Duty Manager level & 1 Duty Manager to Corporate Sales-Crucial software Implementation: for enhanced operations – Par Springer Miller PMS (Graphic User Interfacing; First time for TAJ) & TRUST Voyager (e Marketing tool) -Certified Auditor for Quantifying Competencies Show less

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  Indian Hotels Company Limited

  May 2009 - Jun 2011

  Certified Trainer since 2006Manager Learning & Development (Taj Chandigarh since May 2009-July 2011)Essential duties include Competency Mapping, HR Management functions and Transfer of Knowledge thru’ Designing, Developing & Implementing Annual Training Calendars programs for career development at all levels. Oversee a 175-associate team winning with it's 1st Ever Great Place to Work Award.CSR: Key Active member of Institute Management Committee (adoption of ITI, Nangal under PPP)Benchmarked Practices: Developed 3 best practices which were implemented across the BrandOpening Team Member: Nominated for opening other Taj Property as a Key Team member Competency Mapping: Highest Competency Based Training Matrix Certification on SBU Level within first year of operation & Setting New Standards Auditors Role: SBU External Auditor for Skills Certification (Delta growth of 28%;Guest Satisfaction;09-11); Spearhead the online platforms - BSC Covenark (Balance Score Card) & Customer Feedback System review meetings to implement the annual company plan (under the TBEM framework – Tata Business Excellence Model) Brand Building: Preferred Brand with Educational Society through building Campus Ambassadors; House Management Workshop for “School for Blind” (from 6 to 31 associations)Invitee at prestigious Forums like University Seminars / Guest Lectures / Counseling sessions / Recruitment (CII/PU/Amity/Chitkara/NCHMCT) Show less

  • Manager - Learning and Development

    May 2009 - Jun 2011

  • Manager - Learning & Development

    May 2009 - Jun 2011
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  Fairmont Raffles Hotels International

  Jul 2011 - May 2012

  Training Manager - Pre-Opening Fairmont Jaipur HR Team

  Training Manager (Fairmont Jaipur)Continuing in the tradition of the Rajputana hospitality Fairmont Jaipur offers a Royal cum luxurious Experience, which is truly unique! India’s first Fairmont is inspired by Jaipur’s Forts & Palaces influenced by Mughal architecture and heritage having 255 keys / 7 F&B Outlets / Willow Stream Spa / Fairmont Gold Lounge…-Devised Induction Process in line with ‘company’s mission – Turning Moments into Memories’ along with HR practices towards a new joining Spearheading Engagement/Recognition/Two Way Communication Projects Talent Selection – Commitment to hiring best in class talent through the use of our Fairmont Selection Interviews and supporting recruiting tools and practicesService Culture – Ensuring all Colleagues understand and demonstrate Fairmont's mission, values, Brand and service expectationsLearning Programs – Providing leadership training programs and development opportunities to enable professional development and career growth Show less

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  The Grand Vasant Kunj, New Delhi

  Apr 2012 - Nov 2012

  Talent Development Manager

  Spearheading as a ‘restructured’ Leadership Team to Strategize & Stabilize the Talent Development Function; Through ‘Think-Develop-Deploy-Review Approach’Revamping thru Developing Training Material cum Processes {Manual} / Brand Standards / Guest Feed-back System / Induction Process / BUDDY System / Train The Trainer / Communication PortalDevised and conducted Learning & Growth of Associates thru’ 27 Full Day sessions within first 2 months with a success rate of 98%

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  Yum! Brands

  Nov 2012 - Jul 2018

  Alternate Business Channels & Restaurant Excellence, Taco Bell

  Lead Pilots with an aim to create & elevate Business Expansion | Business Analytics | Strategic TieUps | Client/Team Solution | Drive Customer Satisfaction Headed Strategy & Business Alliance (BD Role) created a new & FIRST ever International Sales Vertical - Alternate Business Channels which aims at initiating new alliances for brand expansion & generate customer repeat behavior. I maintained stringent systems and processes that assure the quality of the Brand. Few examples to elaborate key contributions are as follows:Successful Master Franchise Roll OutAlternate Business Channels; End-to-End generation of Sales/Transactions through Key Alliances, Event Catering & Corporate Sales (>5% +ve Org YTD Top Line contribution)15+ New Store Openings with > 4.4+ Zomato rating Launched Food Delivery; Record Time turnaround with a staggering 25%+ Channel MixLaunched Outdoor Catering for the1st time in TB with up to 6% impact as a new sales channel. Initiated & Lead Customer Loyalty for the brand; CRM based program as well as Gift Vouchers Restaurant Excellence (Business Analytics, Operations, L&D) aims at creating New Age Solutions to ensure consistent team performance, organizational profit maximization, Audit & Controls, Optimize Human Resources’ Efficiency cum Effectivity & more. #Recognised by Global HR & Training (Taco Bell International). Few examples towards Institutionalizing & Strengthening are elaborated as follows: New Product & Process Development for the Brand (42+ product launches with several national/international award-winnings) Apply Business cum Financial Analytics towards Customer Satisfaction, Bottom Line conservation (up to 3.3%) cum profit maximization, Training & Development of the team etc. Responsible End-to-End Training through Online & Offline Training Modules (created whole Web Based Training Modules series); recognized by Chief People Officer (Taco Bell International) & MD – PH IndiaBench Planning Tool for sustainable People Growth Show less

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  GrabbnGo

  Jul 2018 - Jul 2021

  Vice President Business Strategy

  1st Intrapreneurial Project that entails taking each project to step change the Brand Accessibility, Reachability, Visibility & improve Organizational Revenue through Growth Hacks. Orchestrated an efficient 'Go2Market' strategy by blending teams, solution knowledge, assets and various programs including Commercial Sales, Marketing, Presales, Value Engineering. Embraced and capitalized innovation by extracting ideas, developing action plans, executing the processes, measuring the results, reviewing performances and improving over time. This venture has been a gratifying experience that witnessed breakthroughs through spearheading & pivoting Key Strategic cum Business Development DEBUTS Key Role:Research to identify target markets, customer needs, and competitive landscape.Upgrade strategy in terms of go-to-market approach, service positioning, target customer segments, Pitch, leads sourcing tactics and more.Establish non-negotiable targets for acquiring new deals and billing quarter wiseDevelop the marketing material, collaterals, contractual T&Cs, Client Presentations and other tools to help achieve deals.Own and execute end-to-end sales cycle from sourcing leads to intro meetings, proposals, negotiations, and closure.Key Achievements: ^ LAUNCHED Multi Million$ Project - Express Ordering Kiosk at IGI Airport, Delhi, T3 - 1st in India [2 Years+] up to 200 X Growth within 1st Quarter with a continual rise in each period Fund Raising up to 1/2 a million USD.^ Intelligent Drive Thru in F&B retail & FMCG - Grocery - 1st India with a promise of under 2 Minute DeliverySpearheaded/Pivoted initiative - Intelligent Drive Thru in F&B retail & FMCG - Grocery Show less

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  Be Satvik

  Aug 2021 - now

  Principal Consultant cum Knowledge Partner

  Turning Inside, Onwards & Upwards: Cultivated compassionate leadership in a crisis (pandemic)At the Back of awareness, vulnerability, empathy, and compassion; this critical business leadership role aimed to care for people in crisis and set the stage for business recovery. I took Sabbatical in order to contribute as a Business Leader for this "Payback to Society Initiative" with Responsibility for overall Business Plan and Expansion of Retail Business. Birth of BE SATVIK - A Business defined by ROI/IRR Model from scratch through conceptualization of D2C Engine for ABSSS Group to enhance accessibility & reachability of their Products to followers GLOBALLY. Key Role:Aligned pricing levels, policy & guidelines to achieve optimal market segmentation on Inter/national sales supported by strong financial metrics, P&L Mgmt. & Periodic ReviewsKeep abreast of up-to-date market trends, channels change in demand flows, and identify potential markets and new allied business opportunities.Store Expansion - COCO, COFO, FOFO in alignment with the Business Plan, defined SOPs and drive implementation at back of strong QC guidelines People & Team Development, Engagement, and overall Employee Satisfaction at Retail Business Level in alignment with HR TeamPricing, Promotions, Marketing to drive Growth for Online, Retail Stores/Clusters/Warehouses/Dark Stores (Existing & New Stores) and applicable verticals, i.e. Retail Products, Services etc.Engage in networking activities, attend industry events etc. to nurture business relationships.#Achievements: - It is World's 1st D2C Marketplace in Spiritual Product & Services' spaceup to 5K Orders & growing.8.5-9 NPS Customer Satisfaction 3.6 Million GMV (in INR) & counting. < 0.5% Customer Issues- Knowledge Partner - Created India's 1st Hybrid Agricultural Festival at NashikLeverage own network of past clients and business relationships for an early scale-upBagged 5 mn+ in Sponsorships & - Launch of an unique Satvik Cafe Show less

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  Resiliency Program

  Dec 2023 - now

  Chief Operating Officer

  Passionate about driving growth and strategy in the field of mental health and well-being.As the Chief Operating Officer at Resiliency Program, I am dedicated to leading the charge in revolutionizing how we approach resilience and wellbeing. With a focus on growth and strategy, I aim to leverage my expertise to expand our reach and impact on a global scale. **Responsibilities:**- Spearheading strategic initiatives to accelerate company growth and market penetration.- Overseeing day-to-day operations to ensure seamless execution of our mission and vision.- Driving innovation and product development to deliver cutting-edge solutions to our clients.- Cultivating strategic partnerships and alliances to enhance our offerings and reach new audiences.- Championing a culture of resilience and well-being within the organization and beyond.- Supporting SDGs (3, 4, 5 & 8) of United Nations towards Good Health & Wellbeing, Equality, Education I am committed to making a meaningful difference in the lives of individuals and organizations, empowering them to thrive in the face of adversity. RPi has proven successful across various sectors including legal, education, corporate, public (Veterans), defense (USMC, USBPF etc.) and healthcare. This diverse user base provides valuable context for tailoring solutions to your unique needs. We are confident that the program's ecosystem, including Predictable algorithms, User-friendly interface, Comprehensive features & Customizable Solutions will resonate with supporting one's mental and emotional well-being during their journey to resiliency and offer valuable tools to Organizations to Proactively Assess Risks (Negativity, Health, Depression etc.). Show less