Josh Glenn

Experience

• 

  Best Buy

  Jun 2008 - Oct 2012

  Coach and train sales associates within the Home Theater, Appliances, and Gaming departments. Provid in the moment feedback, structred weekly/monthly 1-on-1's, and annual reviews to ensure the team had proper feedback for a changing environment. Met and exceeded department sales targets within Home Theater, Appliances, and Gaming. Assisted with training new associates with internal systems as well as people skills.

  • Computer, Tablets, and Portable Electronics Supervisor

    May 2011 - Oct 2012

  • Home Life Supervisor

    Oct 2010 - May 2011

  • Home Life Sales

    Jun 2008 - Oct 2010
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  Geek Squad

  Oct 2012 - Apr 2014

  Autotech Lead
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  Best Buy

  Apr 2014 - Feb 2018

  Currently responsible for front and back end operations. Oversee all incoming and outgoing logistical movement of merchandise, displays, fixtures, supplies, and return-to-vendors for the back end. Responsible for the customer service desk, checkout/front lanes, and administrative duties (cash flow, open requisitions for employment, timesheets, GNFR, employee files). Successfully manage the profit and loss statement for all-channel revenue, shrink, GNFR, and facilities maintenance on a monthly basis. Show less

  • Manager of Operations

    Aug 2015 - Feb 2018

  • Inventory/Merchandising Supervisor

    Apr 2014 - Aug 2015
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  Quicken Loans

  Feb 2018 - Aug 2020

  Technical Analyst
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  Rocket Pro TPO

  Aug 2020 - now

  Team Leader, Technology Support