Alana Wells

Experience

• 

  Perry Local Schools

  Aug 2007 - Jun 2011

  Work independently to finish production of community newsletterEdit, proofread, and rewrite articles written for The Perry WayMake alterations to newsletter in Adobe InDesign in order to advance the style and readership of the publicationCollect and arrange the position and layout of photos and articles

  • Newsletter Editor/Writer

    Aug 2008 - Jun 2011

  • Theatre & TV Production Technician

    Aug 2007 - Jun 2011
• 

  Kent State University

  Aug 2011 - Jun 2012

  Construction Specialist

  Project managementWork with clients in pre-production designsDraft designs and inspiration ideasDesign and produce props, mobile settings, and stationary piecesPost-production organization

• 

  Starbucks

  Aug 2012 - Oct 2016

  Shift Manager

  Lead and train team of 20+ people to corporate standardsUnderstand and utilize profit and loss reportsScheduling and labor deploymentInventory and salesProject managementBudget projections

• 

  Barnhart Residence

  Nov 2016 - Jun 2020

  Child Care/Development

  - Provision of age-appropriate activities- Devising and executing daily routines and schedules- Collaborating with employers to guarantee the attainment of developmental milestones- Implementing activities that foster growth and learning- Maintaining a secure and healthy environment

• 

  Elements Massage®

  Jun 2020 - Jun 2021

  Client Relationship Manager/Studio Manager

  As Client Relationship Manager- Building and maintaining strong relationships with clients.- Understanding clients' needs and providing solutions that meet or exceed their expectations.- Acting as the primary point of contact for clients and ensuring that all inquiries and issues are addressed in a timely and friendly manner.- Collaborating with internal teams to ensure that clients' needs are met and handled per company guidelines- Identifying opportunities to increase revenue and sales through cross-selling and upselling- Preparing regular updates for clients, keeping them informed of any relevant news or developments- Conducting regular client surveys to review and discuss any concerns or issues- Managing and resolving any conflicts or issues that may arise with clients- Continuously seeking ways to improve client satisfaction and loyalty-Maintain Social Media AccountsAs Studio (General) Manager:-Leading and overseeing day-to-day operations within the organization-Developing and implementing operational policies and procedures to optimize efficiency and productivity-Managing and training staff to ensure they are meeting performance expectations and goals-Creating and maintaining budgets for various departments and operational activities-Ensuring compliance with industry regulations and standards-Coordinating with other departments and stakeholders to promote collaboration and achieve organizational goals-Analyzing operational data to identify trends and areas for improvement-Monitoring and evaluating operational performance to ensure quality and customer satisfaction Show less

• 

  Watkins Heating & Cooling

  Jun 2021 - Aug 2021

  Customer Service

  - Responding to customer inquiries via phone, email, or chat in a timely and friendly manner.- Provide accurate and helpful information about the products and services - Resolve issues for customers while maintaining a positive attitude- Documenting all customer interactions, including complaints, issues, and resolutions.-Responsible for promoting additional products or services to customers to increase sales.- Work closely with other departments, such as sales and technical service, to ensure that customer needs are met Show less

• 

  Barnhart Residence

  Aug 2021 - now

  Child Care/Development

  - Provision of age-appropriate activities- Devising and executing daily routines and schedules- Collaborating with employers to guarantee the attainment of developmental milestones- Implementing activities that foster growth and learning- Maintaining a secure and healthy environment

• 

  Mintek Resources, Inc.

  Jan 2024 - now

  - Provide support to the sales team as needed- Conduct market research and analysis to identify new opportunities

  • Office Administrator

    Mar 2024 - now

  • Sales And Marketing Intern

    Jan 2024 - now