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Sultan Haider

Assistant Manager

319 followers

Lucknow, Uttar Pradesh, India

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Timeline
About me
Senior Technical Analyst & SME
Education
- Chatrapati Sahuji Maharaj Kanpur University, Kanpur
  2015 - 2018
  Bachelor's degree Biotechnology 6 cgpa
  Activities and Societies: • Gel Electrophoresis • Western Blot • Analyzed, reviewed and characterized new functional materials and Mass spectrometry. • Confocal Microscopy interventions through the application of a range of biochemistry. molecular biology, biotechnology and microbiology methods. •Assisted in mapping and charting medicinal side effects by interpreting statistical data. • Ensured that the biopharmaceutical products are manufactured to the highest standard of quality within a GMP regulated environment. studied the physical, chemical and genetic attributes of living organisms and identify practical uses for this knowledge. Through the studies i used my expertise in molecular biology, genetics, biochemistry and stem cell research to improve human health, food production and the environment.
Experience
- Bajaj Finserv
  Sept 2018 - Oct 2023
  Assistant Manager
  working as assistant sales manager of loan against property and finance of consumer durables
- HCLTech
  Feb 2021 - now
  • Working on incidents, requests and escalations for client. (GSK - GlaxoSmithKline) • Resolving technical problems related to hardware, software, and network systems. • Performing system administration level tasks to ensure the security, stability and availability of IT systems. • Handling P1 and P2 tickets as per the response SLA and their assignments to respective L2 resolving groups.•Working as a File share SME, managing file share access for GSK users through Stealth audit & Azure AD.• Handling escalations by VIP users and Major Incidents.• Maintaining and updating knowledge base articles as per new process and audits as being part of the knowledge management team.•Communicating effectively with end-users to identify and analyze their queries.•Analysing incidents for quality improvement and providing feedback to agents for better service deliveries. Show less
  - Senior Technical Analyst
    Oct 2023 - now
  - Technical Analyst
    Feb 2021 - Dec 2023
Licenses & Certifications
- Event, Incident, and Problem Management
  Skillsoft
  Jul 2023
  View certificate
- Service Desk, IT Asset, Service Configuration, and Change Control Management
  Skillsoft
  Jul 2023
  View certificate

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