Nicholas Siragusa

Experience

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  Hobby Lobby

  Oct 2010 - Feb 2018

  Department Head/Customer Service Manager

  ▪ Maintaining inventory and department layouts, during special events like holidays and sales.▪ Trained new employees in customer service, payment receipt, inventory, and dept. layouts.▪ Accounting work for payments receipts, petty cash, and return credits.▪ Resolved and received customer complaints and feedback, to create a better experience for bothassociate and the customer.

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  Findley (Acquired by USI)

  Feb 2018 - Aug 2019

  Customer Service Rep./Database Admin

  Maintained correct Participant information in the pension database.▪ Assisted Participants with completing paperwork for Defined Benefit, Defined Contribution, and 401Kpensions.▪ Reviewed paperwork for Participants, helped correct any errors and setup timely reimbursements forHealth Group Benefits (HGB)

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  AAGI

  Aug 2019 - Jul 2020

  Data Administrator

  ▪ Setup new clients and trained users in the AAGI portal.▪ Administered clients use of the AAGI portal to facilitate the sale of car warranties.▪ Directly engaged with potential clients to create new sales opportunities.▪ Engaged teammates in social activities to promote office comradery.

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  Computing Technology Solutions

  Oct 2020 - now

  Infrastructure Support Technician