Don Runkle

Experience

• 

  AT&T Operations

  Nov 2004 - now

  Provides end-to-end project management and/or program management, which includes managing, executing and directing the efforts of projects/programs in support of the Global Transport organization. Has full accountability for managing high complex programs which may span multiple regions, functions and technologies which includes UVN, AccuRing, SONET, Customer T-3, Broadband Wireless, I-ROC, Access, U-verse, and IOF for the 22 states, local and long distance Manages project/program risks including mitigation & contingency plans; manages issues including escalations and problem resolutions. Defines project/program scope and ensures changes to deliverables are managed using the change control process. Manages large program or projects reporting summary status to executive leadership team throughout lifecycle of the project. Utilizes knowledge of business, industry and technology business process improvements into the organization and/or develop business strategies and functional/business/technical architectures. Show less Manages with minimal supervision, one or more low to medium risk projects. The project may involve major modifications to existing processes or systems, requiring some integration efforts. Manages projects with medium company risk and scope. Defines scope of project with customer(s) and provides integrated business solutions. Provides complex technical leadership across multiple projects. Directs the activities of project team members to accomplish project objectives. Has the skill and experience to turn a project around. Operates independently, act as principal focal point for the Tier One project owner, and interact with senior management. Acts as team manager for the duration of the project and has authority and overall responsibility for obtaining all project-related commitments, selection of vendors, and contracted professionals. Other responsibilities include development, implementation, maintenance, and documentation of project risk, as well as making policy recommendations, and assisting in making decisions affecting the outcome of the project. Provides leadership and mentoring to project staff on specific project management skills. Other responsibilities include development, implementation, maintenance, and documentation of project risk, as well as resolution procedures. Responsible for program integration strategy, scheduling and cost control, and various issues related to project. Has overall accountability for project quality, ensuring quality requirements are defined, quality measures are developed, and for developing a quality plan which includes acceptance measures, testing plans, and assessment of customer satisfaction. Manages customer expectations, directs development and monitoring of measures and tracks customer satisfaction. Show less Responsible for developing, testing, implementation, monitoring, and the evaluation of new and existing Network operations plans: methods, systems, procedures, products and contract administration. Prepares Company practices, policies, and procedures concerning methods of operation and mechanized systems. Provide the highest level of technical assistance to internal/external Network department staffs, and the Network line organizations concerning specific areas, of construction and engineering operations/support systems. Makes field visits and reviews of Network operations to ensure compliance with company standards, analyzes problem areas, develops and documents solutions, develops and provides training as required and oversees the implementation of appropriate actions. Participates as subject matter expert on various regional task forces and committees, provides high level expertise and input on specific area of responsibility for developing future departmental methods and procedures Show less Determine Validity of Inbound Tier 2 Broadband Technical Support Customer Calls, Interface with the Dept. of Broadband Service Activation and Repair as well as multiple Vendor groups to sustain key organizational dashboard metrics. Analysis, compilation, verification, and distribution of key performance results while Coordinating extraction and interpretation of data utilizing mechanized systems and manual processes. Serve as an advisor and analyst in identifying trends and out of control conditions. Interface with upper management on cross functional projects to determine process improvement and best practices. Provide recommendations to leadership and feedback for possible improvement actions. Lead and coordinate industry research and provide analysis for trends and benchmarks in order to determine best practices and process improvements for the organization. Show less

  • Area Manager Network Operations

    Sept 2010 - now

  • Area Manager NETOPS

    Jul 2008 - now

  • Sr. Project Manager

    Oct 2006 - Jun 2008

  • Network Operations Staff Support Specialist:

    Jul 2005 - Oct 2006

  • Quality Assurance Manager

    Nov 2004 - Jun 2005