Tim Porterfield

Experience

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  Power Systems, Inc.

  Jan 2004 - Jan 2006

  Warehouse
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  Scripps Networks Interactive

  Jun 2016 - Sept 2017

  Completed a three-month internship in the Operational Control Center at Scripps Networks, where I learned many facets of system administration on an accelerated schedule.Attained in-depth knowledge of solutions for complex system and service errors for a large, worldwide media corporation. Resolved high-pressure, business critical situations utilizing proper communication and documentation of prior solutions. Handled incidents to resolve space-related issues, DNS errors, PSA, SNMPD restarts, custom log monitoring, etc. Became comfortable navigating and resolving Bash, Linux, and Windows server issues.Learned how to utilize many platforms, applications, products, and monitoring systems, such as: vSphere, ServiceNow, Citrix, BMC, and SolarWinds. Show less

  • Logistics Administrator

    Jan 2006 - Sept 2017

  • Systems Administrator

    Jun 2016 - Sept 2016
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  Regal Entertainment Group

  Sept 2017 - Mar 2021

  Support Services Representative II

  Provide troubleshooting and technical assistance to theater management nationwide as well as in the U.K. with consistent ratings of 5 (highest quality level) on call reviews.Quickly learned and mastered Vista in order to analyze and fix common issues with Cash Desk, Back Office, Head Office, Showtime Manager, Stock Take, etc. Troubleshoot issues with AX, data display, CCTV (security recording systems), and other general technical support requests. Became proficient using ServiceNow for all ticketing inquiries and management.Identified common errors and resolutions and educated theater management in order to cut back on repeat calls. Consistently provide detailed notes on ServiceNow tickets for future reference when I or new hires are dealing with different technical issues. Created detailed common issue knowledgebase using OneNote to increase my productivity and speed of resolution Show less

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  Pilot Flying J

  Nov 2020 - Dec 2022

  Information Technology Support Technician

  Provides assistance to Travel Center and restaurant employees regarding any and all IT-related issues. Assists with fuel transactions, Active Directory, DAX, Cash Office, and Store Monitor problems as they arise. Proficient in assessing and troubleshooting fuel downs, fuel spills, and power outages.

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  New Century Health

  Dec 2022 - now

  Internal Technology Specialist