Kellie Anne Twomey

Experience

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  RCI | Vacation Exchange

  Nov 2005 - Nov 2005

  Travel Agent/ Customer Service Advisor

  Duties Within The Customer Relations Department: Dealing with customer queries and complaints. Providing members with key financial information regarding their membership and outstanding balances. Also simplifying balancing statements at year end, ensuring all transactions were correct and accounted. Processing of refunds for any credits that remained on account. I was also requested to fill a supervisory role in various departments as holiday relief. This involved filling reports, attending daily meetings, recording hours and overtime for staff.Duties Within The Travel Guide Departments:Using various computer programmes to find flights, accommodation, car hire and travel insurance to suit each individual customer’s requirements. Show less

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  Merck Millipore

  Mar 2007 - Feb 2010

  General Operative

  On a daily basis I was required to review the product line up for the particular machine that I was running. Once this has been completed, production commenced and various QC / In-process tests were carried out throughout the day. My most important duty was to ensure that the medical product being made were suitable for consumer usage. All work was completed in a clean room environment.

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  Next Retail Ltd

  Feb 2012 - Dec 2012

  Office Administrator

  Dealing with Customer queries, preparing cash for banking and completing paperwork to auditing standards including daily Bank Reconciliation. Should any discrepancies be found during the banking process I am required to liaise with other Depts. within Head Office this is to eliminate any fraudulent activity that may occur. Processing of all expenses receipts and ensuring that all receipts are filed by month end. Ordering cash from the bank to enable transactions to be completed efficiently. Completing monthly audits and reporting to Store Manager regarding any irregularities found. Maintaining Personnel Files and making amendments to hours of employees on Back Office to ensure payments are made correctly. Reviewing all stock within the Stockroom during daily walk around and returning any excess stock to the warehouse to eliminate shrinkage. Dealing with contractors for maintenance of Fire systems, alarms etc. Show less

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  Bridhaven Nursing Home

  Jan 2013 - Jun 2013

  Administrator

  Dealing with queries on a daily basis from Residents, Nurses, Doctors, Family members etc.. Filing medical records in chronological order ensuring all details have been filled in correctly. Arranging appointments and transport for residents when required. Uploading Resident data onto Epic and Complete GP. Adding new working roster to TMS and making amendments. Compiling data and reports for Directors,HIQA and Person In Charge when required in various formats. Ensuring that all residents fees are recorded when received. Answering telephone calls and routing them to relevant party. Show less

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  Abtran

  Jun 2013 - May 2016

  Planning Application Specialist / Back Office Advisor Irish Water Account

  Liaising with client on a regular basis and dealing with any queries or concerns they may have. Completing daily and weekly reports. Data entry and application processing while ensuring Data Protection is maintained. Processing applications for new connections and issuing invoices for the connection to be made and work to be carried out. Ensuring Local Authorities carry out all works within agreed SLA's. Liaising with IT with regards to system updates that are required and faults that need to be rectified. Monitoring quality for the Back Office Team to ensure that high standards are maintained and errors do not occur. Conducting daily and monthly conference calls with the client advising them of current SLA's regarding fee collection for works to be carried out. Training new team members into various ERP systems/processes and providing them with training material to enable them to be proficient in Application Processing and fee collection. Assisting with other ad hoc duties as required. Show less

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  Alcon, A Novartis Division

  May 2016 - Nov 2017

  ECA Associate

  Working in an Environmentally Controlled Area and adhering to correct processes. Reviewing paperwork and ensuring that all previous steps have been completed in accordance with SOP’s. Entering all data as required into JD Edwards and completing hard copy of paperwork. My role includes but is not limited to fixture cleaning and sterilization. Lens casing and inspection and label printing for dispatch. All steps must be completed in accordance with ISO and International Medical Device Regulatory bodies. By adhering to strict guidelines it ensure that all IOL’s (Intra Ocular Lenses) are suitable and safe for implantation into patient’s eyes during surgery. Show less

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  EZ LIVING FURNITURE AND INTERIORS LIMITED

  Nov 2017 - May 2018

  Accounts

  Doing Safe Checks for all stores ensuring that the Redbook corresponds with all sales both Visa and cash, ensuring all lodgments and bank transfers are recorded so that Bank Reconciliations can be done company wide. Dealing with suppliers and customer account queries. Paying and supplying invoices before their due date. Uploading customer details for finance approval and relevant insurance policies. Collecting of all receipts from Directors for Visa transactions and compiling reports so that VAT can be claimed where possible. Ordering of stationary and supplies for all stores Show less

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  The HEINEKEN Company

  May 2018 - Nov 2019

  Off Trade Executive

  Order Management and compliance to specific customer procedures. Processing all customer related queries and requests in a timely, accurate and consistent manner and resolving fully in accordance with SLA procedures. Building and maintaining the Off Trade Promotional database, capturing and tracking volume and spend for all promotions and customers. Set up of customer discounts. Liaise with Planning & Logistics on all supply and demand related matters. Processing all Off Trade consumer complaints and escalating to Legal / Corporate Relations / Insurance when appropriate. Setup and maintenance of customer discount agreements on DISHI and load external sales volumes. Identifying problem areas in the processes and making recommendations for improvements. Partaking in projects to remove non value add tasks to enable more value add tasks to be done. Show less

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  PepsiCo

  Nov 2019 - Nov 2021

  Production Operator
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  CBRE Ireland/ Novartis

  Dec 2021 - now

  Production Administrator
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  Sterling Pharma Solutions

  Jan 2023 - now

  LMS Administrator