Tiyisela Maswanganyi

Experience

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  Telkom Business

  Mar 2015 - Nov 2015

  Solution Architect Assistant

  • Receive & Analyse Customer Network Requirements.• Create the customer information on the relevant system for implementation.• Compile all the necessary information: Integrate the solutions and also provides solution price (includes all solution elements such as Contract Options available, SLA, QoS, Relevant Ports, CAPEX and OPEX costing). Request the customer Sign-off before processing to request the orders• Request the orders and track the progress.• Ensure that service is delivered as per required time frame.• Engage with all related Service Transition Stakeholders such as Account Manager, Solution Architect, Service Management, Product Management and NOC Team.• Provides regular feedback as required by the customer. Show less

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  The Digital Academy

  Feb 2016 - Apr 2016

  Software Developer

  • Create database architecture MySQL Workbench Push it to the server and create stored procedures check if they work, which makes coding the backend easier.• Write a PHP API which is organized and call Procedures.• Learn the calendar API and customize it on the CSS and also the JavaScript behind• Use AngularJS, which comprises of Controllers, Factories, and the app.js• Write a Jquery to refresh fields.

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  Gauteng Department of Education (GDE)

  Sept 2017 - Oct 2018

  IT Server Administrator
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  Gauteng Department of Education (GDE)

  Jun 2019 - Apr 2020

  IT Support Services
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  Nkgwete I.T Solutions

  Mar 2020 - Apr 2020

  Junior Field Service Engineer

  Provide optimum service support for customers through phone, personal visits, etc.Develop service related trainings to field staffs.Perform service activities according to company policies and safety standards.Develop documentations for service related issues and resolutions.Provide assistance and guidance to Junior Engineers.Investigate and troubleshoot product service issues.Manage all administrative operations including preparation of quotations, purchase orders, time sheets, expense sheets, etc.Identify problems and record solutions for reference purposes.Educate customer representative about the product usage and maintenance.Stay updated on industry standards and technical service knowledge.Address customer inquiries in a timely manner.Coordinate with various teams to fix product issues.Inform management on product service issues as observed through interaction with clients. Show less

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  Gijima

  Apr 2020 - Jan 2025

  Field Services Engineer
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  First Technology

  Sept 2023 - now

  Information Technology Support Engineer

  • Developing or troubleshooting computer programs and systems.• Travel to various sites to respond to technical problems from clients• Writing and submitting reports to IT managers• Identifying necessary computer system improvements