Minal Chinchkar

Experience

• 

  Zephyr Technologies

  Apr 2002 - Oct 2004

  Head - Sales and Support

  This was my startup firm aimed at developing customized softwares.Key Responsibilities:-1. Reach out to prospective customers in the market2. Requirement Analysis, Software Project Planning, Risk Analysis3. Project Management4. After Sales Support

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  Convergys(Microsoft)

  Jan 2004 - Jan 2007

  Tech.Lead.

  Microsoft Enterprise Platform Support(North America) - Server Installation, Data Storage, Disaster Recovery, Backup/Restore.Maintain and accelerate technical abilitites of the team specific to Microsoft Servers and related IT Infrastructure technologies. Maintain SLAs and team performance in resolving issues for Microsoft's enterprise customers.

• 

  HP

  Apr 2007 - Oct 2008

  Technical Solution Consultant

  HP SAN-Storage Consulting for Mission Critical Large Enterprise customers in EMEA. Customers included Royal Bank of Scotland, Citibank, Uniliver, Deutsche Bank, HSBC etc.

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  Dell

  Oct 2008 - Feb 2015

  Sr.Program Manager - Global Infrastructure Consulting Services(GICS)

  Program Management, Data Visualization and Analytics, Business Operations, Financial Reporting and Automation Initiatives, Storage & Virtualization Consulting/Solution Architect, IP Development & Maintenance.Programs:- Automation of Dell Services Roadmap, Data Visualization and Automation Initiatives, Pipeline Management, Financial Management and Reporting, Sharepoint Design and Administration, Market Analytics, IP Translation StrategyKey Achievements:-1. Global Customer Reference Program - Direct Revenue Generation of USD100,000,000.2. Tools Automation Program - Cost Reduction by USD500,000 Annually3. IP Localization Program - Total Cost Savings of USD6,000,0004. Global SKU Simplification Program - Total Savings of USD500,000 Show less

• 

  Barclays

  Feb 2015 - Aug 2021

  Head of Change and Hadoop Platforms - Barclays Payments

  1. Spearheading IT Infrastructure (Pre-Prod testing, Production/DR Deployment for Dataware applications), executing designing & building of an agile, robust, available, secure, scalable infrastructure; leading Hadoop Infra. Platform build & management2. Administering the project operations with key focus on defining Service Level Agreements (SLA’s), Standard Operating Procedures (SOP’s) as well as interacting with prestigious clients, business partners, industry leaders, vendors & other key stakeholders3. Addressed escalations in a timely manner for enhancing customer satisfaction; addressed Service Requests & Cases as per SLAs specified and interfacing with Partner Departments, Vendors & Regulatory Authorities4. Presenting monthly, quarterly, yearly capacity reports includes comprehensive summary of platform statistics, budget overview, performance reports, implementation pipeline, customer demands and procurement plan5. Defining and implementing multi-year strategic roadmap for transition of all enterprise applications to business outcomes based Managed Services model 6. Implemented weekend support model, adhoc support model, automation measures to improve productivity and overall delivery of different projects/programs resulted in overall saving of approx. GBP 500,000 per annum7. Maintaining Security Compliance Framework as per security policy & directives; developing control framework for security health checks monitoring 8. Acting as POC for customer escalation; collaborating with operations support team, Professional Services, Product Management and driving complex escalations until RCA and resolution Show less

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  Wells Fargo

  Aug 2021 - now

  1. Leading Agile Transformation for Office of Head of Technology (OHoT) in Wells Fargo Technology.2. Expanding regional presence of Technology Analytics team in the Bank. Implementing colocation strategy for the Wells Fargo Technology.3. Build and deliver Analytics capabilities using Scrum and Kanban for Wells Fargo Technology(WFT)4. Key deliveries• Setup India based scrum team including Scrum Master, Product Owner and Delivery Team for Technology Analytics to improve technology deliveries with improved automation, enhanced quality and with reduced Opex and overall gain in ROI.• To build and support different reporting capabilities for Third Party Governance, Technology Portfolio Delivery Compliance Initiative. HR and Finance teams.• HR technology transformation to Next HR technology to achieve overall cost saving of USD 50,000,000 by consolidating applications/platforms. This also reduces operational risk for the Bank. Show less

  • Executive Director

    Feb 2024 - now

  • VP - Technology Analytics

    Aug 2021 - Mar 2024