Luca Comini

Experience

• 

  F.lli Comini Srl

  Sept 2008 - Sept 2012

  Commercial Real Estate Agent
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  Caffè Nero

  Mar 2014 - Mar 2016

  ● Personal Licence holder● Opening and closing responsibilities● Till management inc cash count/safe count● Banking● Bar and stock management● Staff management● Customer service● Enforcing health and safety rules inc fire, risk and crisis management● Risk assessments● Motivation of team members● Customer service● Organized Check list● Organized Recruitment day ● Personal Licence holder● Opening and closing responsibilities● Till management inc cash count/safe count● Banking● Bar and stock management● Staff management● Customer service● Enforcing health and safety rules inc fire, risk and crisis management● Risk assessments● Motivation of team members● Customer service ● Work as team● Ensuring stock control● Follow shift and cleaning rota● Re-stocking● Customer service

  • Assistant Manager

    Jun 2015 - Mar 2016

  • Team Supervisor

    Dec 2014 - Jun 2015

  • Barista

    Mar 2014 - Dec 2014
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  The Ritz-Carlton, Abama

  Apr 2016 - Sept 2018

  Head Waiter

  My day to day responsibilities include;● Received further training in fine dining and wine tasting.● Elevated guest satisfaction by investigating and resolving complaints.● Became skilled in food preparation methods, portion sizes and presentation.● Follow the check list rules● Wine and other related drinks Service● Decanting knowledge● Food and Wine combination knowledge● Maintenance to wine● Selling skills● Supervise all budgetary functions and maintain records to support Budget objectives.● Attend and conduct meetings as required both within the department and within the Resortorganizational structure.● Ensure that all front and back of the house are maintained in a neat, clean and orderly fashion.● Be familiar with all Resort amenities and other Resort departments● Supervise all budgetary functions and maintain records to support Budget objectives.● Staff management● Customer service● Enforcing health and safety rules inc fire, risk and crisis management● Risk assessments● Motivation of team members● Customer service● Control expenditures within budgetary guidelines, prepare purchase orders for Director of Foodand Beverage.● Supervise all budgetary functions and maintain records to support Budget objectives.A lot of experience in banqueting. (WEDDING,CONFERENCE...) Show less

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  Sheraton La Caleta Resort & Spa

  Sept 2018 - Aug 2023

  Receptionist

  Serves visitors by greeting, welcoming, and directing them appropriately; notifies company personnel of visitor arrival; maintains security and telecommunications system.Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.Directs visitors by maintaining employee and department directories; giving instructions.Maintains security by following procedures; monitoring logbook; issuing visitor badges.Maintains telecommunication system by following manufacturer's instructions for house phone and console operation.Maintains safe and clean reception area by complying with procedures, rules, and regulations.Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.Contributes to team effort by accomplishing related results as needed.Telephone Skills, Verbal Communication, Microsoft Office Skills, Listening, Professionalism, Customer Focus, Organization, Informing Others, Handles Pressure, Supply Management.Night Audit.Coordination and communication from reception to involved departments (housekeeping, maintenance, reservations and events) due to guarantee a good management and rooms control.Arrivals revision: VIP arrivals, returning guests. Reservation updating in order to assure guest preferences, benefits of Marriott Bonvoy members according to cathegory. Room allocation.Rooms moves and room upsells management. TSA and IN GAUGE revision (upselling platform). Control panel.Supporting reception when neccesary. Show less

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  Freelance

  Aug 2023 - now

  Property Manager

  I offer end-to-end rental management services, seamlessly handling your property's marketing, guest relations, bookings, cleaning and maintenance. My goal is to increase the occupancy and profitability of your holiday home while exceeding guest expectations. Enjoy the simplicity of a hands-off rental income.-Set and handle rent-Market for and screen tenants-Holidays Rentals management-Refurbished-Home Staging -Real estate -Handle tenant issues-Schedule and track maintenance-Manage finances and records Show less