Karthikeyan Sankaran (SK)

Experience

• 

  Electronic Data Systems

  Jul 1999 - Mar 2008

  Managed benefit administration and decommissioning to a new vendor for ExcellerateHRO, a human resources company in the United States.• Facilitated seamless transitions by defining project components, developing data migration plans, and coordinating vendor deployments to successfully migrate clients from EHRO to other health benefit administration platforms• Oversaw business processing and related activities by coordinating new application interface builds and production support of the company’s human resource outsourcing application• Migrated clients within an aggressive contractual deadline in collaboration with business analysts and engineers Show less Managed and assessed ordering, shipment, and home loan systems for major finance and steel companies in Canada, Australia, and India.• Improved customer experience and satisfaction by developing a data flow trace application to improve incident management, reducing percentage of service-level agreement breaches from 22% to 6% within three months• Upgraded shipping system for Stelco, a leading steel manufacturer, by managing critical EDI changes, implementing interface process improvements, and developing exhaustive gap analyses and cohesive business design documents• Built an end-to-end disaster recovery plan to meet business contingency measure needs, facilitating effective disaster drills and completing recovery within stipulated times during three consecutive years for Stelco • Enhanced home loan systems by resolving existing production issues, raising change requests, gathering business and technical requirements, and building new application interfaces and scripts for the Commonwealth Bank of Australia• Coordinated on- and off-site teams based at multiple locations to drive efficient business contingency and cost model Show less Updated credit card processing systems for Commonwealth Bank of Australia by leading change management and process improvement for its merchant, distribution, network, exceptions, authorization, and cardholder systems.• Led optimization of authorization system areas and Mainframe application components to guarantee critical deadlines were met in a consistent manner and a successful conversion from Mastercard INET to IPM (Proprietary Messaging)• Improved capacity management by leading a systematic migration from VSAM to DB2 to reduce data processing run time by 3.5 hours and automating end-to-end test schedules with Model Office to reduce manual effort to 1.5 FTE• Built credibility as a trusted IT partner and solid, long-term relationships with 27 teammates and business clients by leading planning and execution of successful enhancements for merchant, distribution and exceptions systems • Promoted to Module Leader by consistently executing multiple successful projects, handling production failures in a timely manner, and leading process improvement to ensure compliance with Mastercard and VISA requirements Show less Developed a vehicle order management system for a leading American automobile manufacturer to enhance and support sales and operations related to delivery reporting and stocking, customer delivery reporting transactional database, and CIRCUS vehicle data component.• Improved processing times of batch by 40% and reduced run times from seven to four hours by optimizing DB2 design• Delivered superior financial reports across all model year vehicles by enhancing Visual Basic, Mainframe batch, and online applications through medium and large projects ranging from 100 to 2,300 hours in size Show less

  • Project Manager & On-Site Coordinator

    Sept 2007 - Mar 2008

  • Technical Project Lead & Information Analyst

    Feb 2004 - Oct 2007

  • Module Leader & Information Analyst

    Oct 2001 - Jan 2004

  • Information Associate

    Jul 1999 - Sept 2001
• 

  Mphasis

  Mar 2008 - Sept 2022

  Project Manager, Technical Leader, & Functional Specialist

  Led and collaborated retail, marketing, merchandising, and supply chain teams to drive change management, process improvement, risk mitigation, and quality assurance for TOPS Markets LLC, a supermarket chain in upstate New York, Vermont, and northern Pennsylvania. • Achieved revenue targets within 11 months by leading the migration of 89+ applications from an integrated IT infrastructure to a dedicated environment with zero residual defects in collaboration with 14+ teams• Secured additional revenue and cost savings to pave foundation for scalability within client’s operational expense by designing, developing, and enforcing CPU optimization and software assessment strategies• Guaranteed effective communications with global stakeholders and account sponsors by migrating our database system from Adabas to DB2, saving annual license costs and exceeding client expectations with zero down time• Built team of 20+ functional experts to strengthen on- and off-shore collaborations, successfully handle medium-to-low-complexity projects, and consistently meet the monthly revenue goal over a period of 14 years• Improved business agility by expediting critical projects to exceed schedule targets, monetizing and gathering consumer insights with Oracle, and implementing Computer Assisted Ordering applications across 176+ stores Show less

• 

  BMC Software

  Oct 2022 - now

  Senior Project Manager