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Manish Sharma

Manish Sharma

Technical Support Engineer

Followers of Manish Sharma4000 followers
location of Manish SharmaNew Delhi, Delhi, India

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  • Timeline

  • About me

    Cyber Security Manager at Orange Cyberdefense

  • Education

    • D.A.V Public School, Mianwali Nagar, Delhi

      -
      12th

    • Dr. Bhimrao Ambedkar University, Agra

      -
      B.C.A

    • Sikkim Manipal University

      -
      MSCIT

  • Experience

    • VCustomer Services

      Feb 2004 - Aug 2006
      Technical Support Engineer

      • Managing Netgear routers, Wireless routers, switches, Access point, wireless Adapters • Supporting and troubleshooting over the phone to all US/UK based Customer.

    • RSystems international

      Aug 2006 - Feb 2008
      Network Security Engineer

      • Troubleshoot all network/VPN issues and resolving them based on Logs capture and monitoring.• Troubleshoot all networking problems to ensure minimum downtime and maximum availability of network.• Managing watchguard firewalls of US companies according to their company's policies and requirements.

    • Orange Business

      Feb 2008 - now

      - Primary escalation point of contact for investigation of critical incidents, changes, and problems- Identifying and mitigating the risk associated with the known vulnerabilities.- Reviewing Security Changes in the CAB (Change Advisory Board) call for risk free environment.- Reviewing Security Risk Controls against the managed platforms in Cyber Assurance Meeting- Auditing Risky firewall rules and publishing the gaps to stakeholders to reduce attack surface.- Ensuring successful customer service implementation/restoration- Driving continual security practice improvements by enforcing Security Best Practice- Publishing Runbooks with procedures for support teams of any new Threat solutions- Publishing Vulnerability Reports with heatmap showing coverage of Security Assets and Liabilities- Establishing interlock with multiple support teams to strengthen security posture.- Delivering Security Awareness training sessions on new and emerging technologies and solutions.- Collaborating with Project and Consulting Teams to address security considerations in new business opportunities.- Representing Security in “Weekly Review and Governance” call to expedite resolution of lingering security incidents for customers. Show less

      • Cyber Security Manager

        Jul 2021 - now

      • IT Customer Service Manager - Security

        Apr 2020 - Jun 2021

      • Network Security Specialist

        Apr 2014 - Mar 2020

      • Senior Network Security Engineer

        Jul 2011 - Mar 2014

      • Network Security Engineer

        Feb 2008 - Jun 2011

  • Licenses & Certifications

    • Certified Ethical Hacking (CEH v6.0)

      EC-Council

    • Check Point Certified Security Administrator (CCSA)

      Check Point Software Technologies Ltd

    • Cisco Certified Network Administrator (CCNA)

      Cisco

    • ISO 27001 Lead Auditor

      BSI

    • RHCSA 6.0 (Red Hat Certified System Administrator)

      Red Hat

    • RHEL 6.0 (Red Hat Certified Engineer)

      Red Hat

    • Securing Networks with ASA Advanced (SNAA)

      Cisco

    • Watchguard Certified Professional (WCP)

      WatchGuard Technologies

    • Watchguard Certified system Professional ((WCSP)

      WatchGuard Technologies

    • Securing Networks with ASA Fundamentals (SNAF)

      Cisco

  • Honors & Awards

    • Awarded to Manish Sharma
      Awards - • Awarded with Business Excellence Group(BEG) as a top performer of the Watchguard team and achieving Goals.• Awarded with Lead Global Security Coordinator(CSG) designation and with that responsibility I have given many “Security Awareness Sessions”.• Awarded with Orange Local Award from Team ESC – APAC in the month of July, 2020.• Awarded with prestigious Oscar Award being a part of India MSC Agile Command Center team in the month of Feb, 2021. • Received Thank You message from… Show more • Awarded with Business Excellence Group(BEG) as a top performer of the Watchguard team and achieving Goals.• Awarded with Lead Global Security Coordinator(CSG) designation and with that responsibility I have given many “Security Awareness Sessions”.• Awarded with Orange Local Award from Team ESC – APAC in the month of July, 2020.• Awarded with prestigious Oscar Award being a part of India MSC Agile Command Center team in the month of Feb, 2021. • Received Thank You message from the Change Maker Awards program in the month of April, 2021.• Received Change Maker Awards from Team ESC – APAC in the month of Dec, 2021• Received Change Maker Awards from Service Management Team in the month of Mar, 2022 Show less

  • Volunteer Experience

    • Donor

      Issued by Orange Business Services
      Orange Business ServicesAssociated with Manish Sharma