Eva Gordon Levy

Experience

• 

  The Container Store

  Jan 2006 - Jan 2023

  - Added Business to Business, Trade Programs, and Custom Space Sales to the scope of responsibilities.Led a cross-functional team to optimize the end-to-end Custom Space customer experience from lead through design, sale, manufacture, installation, organizing, and post-purchase experience, resulting in a 17% revenue increase.- Led improvements in company-wide metrics post-Covid through a customer-centric vs. operational focus, resulting in the following increases: o NPS 5 percentage points from 75 to 80o Greet scores 15 points from 60% to 75%o Assist scores 30 points from 50% to 80%o Average ticket 10%o Conversion 5 pointso Revenue 11% - Added $20M in incremental revenue by creating partnerships with the Professional Organizing community and re-inventing multi-family and interior designer Loyalty Programs. Show less - Promoted to EVP, adding services including Delivery, Installation, In-Home Design and Sales, and In-Home Organizing to span of leadership.- Reduced store payroll from 12.1% to 8.2% over four years by supporting EBITDA growth through SG&A management. Actioned operational technology efficiencies, invested in revenue-producing roles, restructured store organization, implemented payroll planning and monitoring tools and created reporting on store and individual productivity.- Successfully opened 47 stores, doubled store fleet revenue, streamlined processes, and reduced new store launch costs. - Improved Installation and In-Home Organizing Margin 10 points by bringing services in-house. Show less - Created the first Regional Director, Recruiting and Training Market Manager, and Custom Space Market Manager roles while restructuring the store management and team organization to align with priorities and objectives and improve efficiencies.- Increased internal promotions from 40% to 75% by implementing inclusive recruiting plans, succession planning, employee development strategies, employment law training, and leadership skills training for the first time in the company’s history.- Integrated Leadership Competencies from job descriptions and interview guides through performance reviews and succession planning Show less

  • Executive Vice-President of Retail

    Jan 2022 - Jan 2023

  • Executive Sponsor - DE&I Leadership Team

    Jan 2021 - Jan 2023

  • Executive Vice President of Stores and Services

    Jan 2018 - Jan 2022

  • Vice President of Stores, Training & Development, & Recruiting

    Jan 2010 - Jan 2018

  • Vice-President of Stores

    Jan 2006 - Jan 2010
• 

  Conscious Capitalism

  Mar 2020 - now

  Senior Advisor
• 

  EXECUTIVE WOMEN OF DALLAS

  Apr 2021 - now

  Member
• 

  Women in Retail Leadership Circle

  Feb 2023 - now

  Board Member
• 

  The RealReal

  Sept 2023 - now

  Vice President of Retail