Francisco J. Mayorga ★

Experience

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  Bancard, S.A.

  Jan 1996 - Jan 2001

  General Manager

  Started as the credit and collections manager in the VISA credit card division of Banco del Café and moved up the ranks to become the chief manager in the corporationServed as the general manager for the smart card technology division (Credicom) and successfully rescued a critical project for Banco del Café dealing mainly with micro and small business loansHad about 50 employees under his direct supervision, including a sales force of 20 sales representatives and monitored several departmental areas including the operations and collection departments and the sales and customer service call centersRepresented the company’s smart card and loyalty projects at technical and business conferences and marketing events locally and internationally Show less

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  Intelcard Financial Group / Cubica

  Jan 1998 - Jan 2001

  Business Development Director and Trainer

  Served as marketing coordinator for the Chairman and Board of DirectorsHelped deploy a financial smart card project throughout Latin AmericaTrained top executives and delivered seminars in all Latin American countries with established franchises particularly in the areas of marketing, credit and collections, and private label credit cardsApplied knowledge of management, e-commerce, and business development to start successful franchises in Mexico, Costa Rica, and NicaraguaParticipated in exploring new business opportunities in marketing territories such as El Salvador, Guatemala, Ecuador, and Peru Show less

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  Cidvalue Corporation (DBA Cidquest Technologies)

  Jan 2001 - Jan 2006

  Managing Director / Director of Learning and Development

  Responsible for providing advanced e-learning solutions to help academic, government, and private institutions develop complete online training programs for their students and employees within the Latin American region In charge of determining appropriate instruction strategies and adult learning theories to meet client organizational objectives, including cost benefit analysis and choosing appropriate training tools and technologies such as Macromedia (Adobe) Captivate, Articulate, Flash, and Camtasia StudioDeveloped the Distance Learning programs, virtual schools, and technological infrastructure for several academic and private institutions in Central America. Show less

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  NextEra Energy, Inc.

  Jan 2006 - Jan 2007

  Director of Instructional Design (through Clearpoint Resources)

  • Worked in the analysis, knowledge extraction, and design of multimedia projects, blended learning solutions, and e-learning initiatives, such as migrations from onsite ILT to WBT courses and updating existing materials.• Worked with subject matter experts (SMEs), key staff, management, and secondary sources, such as previously developed courseware content, field manuals, and other training documentation, to devise new instructional content to be delivered via instructor led training, e-learning, or blended delivery methods.• Planned the components, structure, and sequence of several online courses, design documents, programming flowcharts, audio and video scripts, storyboards, graphic specifications, animation specifications, surveys, UAT testing, and assessment items using tools like Adobe Captivate and Camtasia Studio.• Managed multiple projects concurrently and cross-collaborated with the team and supervisor to select appropriate knowledge extraction methodologies, storage repositories, and delivery media, with consideration given to different learning styles and generational gaps to ensure successful transference of know hows and best practices to the target audience. Show less

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  Western Union

  Jul 2007 - Feb 2010

  Senior Instructional Designer & Developer

  Worked as the Senior Instructional Designer and Developer for the Americas region in the design of training materials, multimedia projects, and global e-learning initiatives.Worked closely with subject matter experts (SMEs), colleagues, management, focus groups, and secondary sources to devise new instructional content to be delivered via instructor led training, e-learning, or a combination of both delivery methods.Was responsible for all 2009 Webinar and blended learning activities to the Latin American region in both English and Spanish.Took ownership of the Awakening refresher training initiative and successfully deployed a campaign to administer to dormant locations in South AmericaImplemented Agent quality and training programs by designing and deploying top quality instructional materials such as walkthroughs, portals, instructor and facilitator guides, manuals, exercises, workbooks, visual job aids, test and evaluation forms, written and virtual role plays, case studies, learning games, enhancing PowerPoint decks, videos for CRM, Fraud prevention, Service Excellence, etc. Designed new course on “Tools to Measure Training Success” for Western Union AgentsSupported the assimilation of key knowledge by engaging Agents with Train-the-Trainer sessions and serving as an ongoing communication’s coach and SME. Also delivered the 2009 Train-the-Trainer session in December to all Latin American Agents in both English and SpanishSupported Latin America’s Customer Service Center (CSC) Strategy for Panama, Peru and Central America with training materials and ongoing WebinarsDesigned the “New Agent Training Kit” - a rapid learning solutionImproved the Instructional Design process by providing a rationale for the selection of an instructional and development approach for three brands (Western Union, Vigo, Orlandi Valuta)Helped coordinate all Regional Agent Training events and Technical Training events (in English and Spanish) Show less

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  Interval International

  Jan 2010 - Oct 2010

  Senior Instructional Designer

  • Worked for Teksystems, Inc. on several key accounts such as Interval International as Senior Instructional Designer.• At Interval worked closely with the Assistant Vice President of Leadership, Education, and Development (LEAD) and a team of executives to create new instructional content to be delivered globally via their Learning Management System (LMS). Some of the responsibilities included serving as an Adobe Captivate expert providing advice and instruction to the entire development team, instructional designers, and SMEs.• Was praised for making training more engaging and keeping learners “awake” by incorporating innovative multimedia such as animated avatars, immersive scenarios, gamification, and virtual case studies using Reallusion’s iClone motion graphics and 3D animation tool. Show less

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  Univision Interactive Media

  Oct 2010 - Jul 2011

  Director of Training

  • Worked for Teksystems, Inc. on several key accounts such as Univision Interactive Media as Director of Training in the organization of training departments, learning and development strategies, design of training materials, multimedia projects, e-learning, and led several corporate training initiatives.• At Univision Interactive Media, served as Director of Training and founded the UIM Training Department where I worked on projects dealing with knowledge management, technical training of business processes, procedures, and strategy. Also, coordinated the yearly certification Training sessions for all employees in the East, Central, and West regions of the United States. • Led a team of Instructional Designers and Trainers to conduct corporate training and performance initiatives in Mexico and other Latin American countries using a blended approach of VILT, e-Learning, and instructor led training. Show less

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  World Fuel Services

  Jun 2011 - Apr 2013

  Manager of Global Instructional Design and Technology

  • Worked in the Human Resources department as the head of Global Instructional Design and Technology where I created curricula and implemented custom courses as needed by the company's three international divisions (Aviation, Marine, and Land) impacting 1,800 employees, 8,500 customers, and 8,000 suppliers globally.• Oversaw development of WFSU (Corporate University) its technology platform, policies and procedures, ensuring course content was engaging to the learners, and creating marketing campaigns that increased WFSU utilization. • Partnered with executive leadership to develop annual learning plans and organizational development based on learning needs assessments, gap analysis, results from APRs, talent reviews, and feedback from departmental heads.• Monitored investment and expense of Instructional Design tools and other Talent Development resources.• Managed a team of technical writers and instructional design contractors to produce innovative program designs, custom courses, and external course adaptations.• Conducted front-end analysis, applied Human Performance Technology models to determine root cause(s); recommended appropriate course of action, provided brokering support with service vendors, and worked with cross-functional teams to build leadership capabilities which included strategic planning, team alignment, and organizational change initiatives.• Served as head of the entire corporation’s training, instructional design, knowledge management, performance improvement, and learning technology initiatives. Show less

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  ADP

  Nov 2013 - Jul 2020

  Served as trusted advisor to leadership, stakeholders, and ELBPs on the design, development, and implementation of learning programs and solutions with a $2.5M budget impacting 4,500 internal Associates and 27,000 client companies.• Led teams of Instructional Designers and Developers, including senior level Designers, Specialty Learning Consultants, and managed several vendor relationships.• Promoted the use of performance optimization initiatives, having oversight of client and associate training programs and created multifaceted training frameworks. • Played a leadership role in blended curriculum design, course production, and maintenance for critical onboarding, offboarding, advancing proficiency, open enrollment, implementation, win as one, and year-end projects. • Drove processes of learning innovation, growth, utilization, reductions of cost per learner, and partnered with the business to ensure a good ROI on ADP’s world-class training programs. • Had oversight of 40-45 concurrent HRO Enterprise Learning projects with hundreds of courses, workstreams, and Human Capital Management solutions that interweaved business unit strategy and goals. Show less • Worked on assignment at ADP as a top instructional design consultant for Learning Solutions Group – TotalSource and Resource divisions on various high visibility instructional design, development, leadership, and performance projects as well as HRBP New Hire and Associate training initiatives.• Designed and implemented a flipped model approach for Rapid Knowledge extraction and Instructional Design, increasing both efficiency and efficacy in the way that training was conducted. This allowed the team to produce 35% faster than the industry standard and maximized output while retaining quality.• Revolutionized training by advocating for “PowerPoint-Less” delivery sessions and made videography (for training) fashionable resulting in higher levels of engagement, motivation, and knowledge retention from program participants. • Introduced video snippets and learning bytes of targeted information (Just in time, Just enough, Just for me), using animation, green screen technology, hand-drawn motion graphics, avatars, multimedia interactions, virtual case studies and scenarios, driving Open Enrollment and other training initiatives to the next level.• Collaborated to build an Executive Leadership program for ADP Totalsource taking as base: James M. Kouzes and Barry Posner’s “The Leadership Challenge” approach and also became certified in the method.• Created and executed a framework for an enhanced HRBP onboarding program called “Embrace” to high acclaim from C-Suite leaders becoming the flagship of ADP Totalsource’s training initiatives. Show less

  • Lead Instructional Designer (Senior)

    Aug 2014 - Jul 2020

  • Senior Instructional Design Consultant (through APEX SYSTEMS)

    Nov 2013 - Aug 2014
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  Mayorga Associates

  Aug 2020 - now

  Instructional Design Leader, Learning and Development Consultant (Senior)

  Designing training programs, eLearning courses, and consulting for FORTUNE 500 level companies and City Government Institutions helping them solve their most complex learning development challenges through innovation, a unique set of skills, insight, and an exclusive arsenal of capabilities that include design strategy, talent development, business/functional process design, curriculum design, instructional design, technical training, and delivery.• Leading a team of Instructional Designers, Graphic Designers, Developers, Consultants and Trainers to provide learning solutions, business process optimization, technical writing, and talent development resources (such as Everything DiSC to develop learners in the areas of leadership, management, sales, and team building)• Recent assignments include worldwide consulting firms such as North Highland (ranked by AML Institute as one of the top business strategy consultancies above KPMG, Accenture, Booz Allen Hamilton, IBM, etc.) as well as work for the Florida Department of Economic Opportunity (DEO), Horne LLP, Pivotal Dynamics, and the City of North Miami Beach (through Vitaver & Associates, Inc).Specialties: Onboarding, Offboarding, Advancing proficiency programs, Just-in-time Training Videos, Programs to attract/retain talent, increase course consumption and engagement, and extract knowledge/best-practices from SMEs and transfer to new hires.Unique strengths: • Use of Data Analytics, KPIs, and other metrics for one-time and ongoing training program evaluation, reporting, and optimization.• Use of Generative Artificial Intelligence (AI) to: -Rapidly produce courses/documents (leveraging ChatGPT and other AI tools)-Automate time-consuming tasks to free up more time -Implement Ped-AI-Gogy to quickly generate ideas for training proposals -Enhance storytelling-Implement training videos, personal assistants-Create and repurpose content, organize information, and condense it into coherent training materials Show less