Jessica Claus

Experience

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  BCE Emergis

  Jan 1999 - Jan 2000

  Team Leader

  Provided leadership in 24/7 Call centre environment serving customers across Canada Technical support for bank machines, debit/credit terminals, money transfers and online transaction processing

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  RBC Insurance

  Jan 2000 - Jan 2002

  Bilingual Compensation Analyst

  Commission inquiries for insurance sales representatives regarding individual life insurance products

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  Workers Arts & Heritage Centre

  Jan 2001 - Jan 2002

  Volunteer

  Tour guide for exhibits and gift shop

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  AIG

  Jan 2002 - Jan 2003

  Agency Services Representative

  Background checks and processing of applications for insurance sales representatives

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  AIC Ltd.

  Jan 2003 - Jan 2004

  Client Services

  Client services for mutual fund account holders and advisors including information about RRSP, RESP, segregated fund accounts

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  Berkshire Operations Management

  Jan 2004 - Jan 2005

  Advisor Services

  Client services for advisors across Canada regarding investment products and accounts

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  Berkshire Securities Inc.

  Jan 2005 - Jan 2007

  Sales Communications Officer

  Supervising advisor communications to ensure compliance with branding, industry standards and accuracy

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  Chartwell REIT

  Jan 2007 - May 2007

  Bilingual Payroll Administrator

  Managed payrolls for retirement homes in Ontario and Quebec in deadline focused, multi-union environment

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  Canadian HR Press

  Jan 2007 - Jan 2007

  NKE/NPPA Blogger

  Weekly blogs chronicling study progress for NKE and NPPA exams Corresponding with readers across Canada and around the world

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  McMaster University

  Jan 2007 - Jan 2007

  Employment Administrator/HRIS project team member

  Contract position assisting with roll out of new HR management system

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  Mohawk College

  Feb 2008 - Apr 2008

  Employment Assistant

  Under the administrative direction of the Director, Mohawk Job Centre, the Employment Assistant, as part of the Employment Services team, is responsible for delivering professional and informed job search skills and support to undergraduate and graduate population of students encompassing all non-co-op academic programs at the Fennell campus, in order to assist students and graduates to conduct an effective job search.* providing one-on-one service to students and recent graduates by appointment, or drop in, or by email, on all job search topics, in particular, resume and cover letter critiquing, and mock interview practice;* providing direction and instruction to students and graduates to access the on-line job posting service and the materials available in the open access area; Show less

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  Settlement & Integration Services Organization

  Apr 2008 - May 2010

  Employment and Recruitment Specialist

  Career Development for international healthcare professionalsSpecializing in regulated professions: medicine, nursing, pharmacy, dentistry, physiotherapyWorkshop delivery, coaching, educational pathing & licensing support

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  Human Resources Professionals Association of Hamilton

  Jun 2008 - Oct 2011

  Outreach and retention of membership as a volunteer member of the board of directors Outreach to students in part time and full time HR programsResponsible for student night annually in MarchOrganizing study groups for certification exams and supporting members in achieving their certification in HR Documented meeting minutes, agendas for events and maintained information for chapter records

  • Director, Membership

    May 2011 - Oct 2011

  • Director, Student Relations

    Jun 2009 - May 2011

  • Secretary, Board of Directors

    Jun 2008 - Jun 2009
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  Ontario Alliance of Career Development Practitioners - Hamilton Chapter

  Jan 2009 - Jan 2010

  Member

  Attended continuing education meetings and networked with peers

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  Ontario March of Dimes

  Jun 2010 - Sept 2011

  Vocational Rehabilitation Specialist

  Facilitation of workshops (job search and Word/Excel/Powerpoint) for clients with disabilities including ODSP, WSIB, Canadian veterans and CPP-D referral streams Job development in all sectors, including job coaching and retentionCase Management for clients in Opportunities Fund stream, including management of multi-year career plan and budget; plan included assessment, planning, education, job search and retention phases Flexible and dynamic 'utility player' on diverse team, with ability to take on new roles as required and creatively combine roles to satisfy funding requirements and benefit client needs Strong focus on client focused methods of assessment, planning and job search/retention, with ability to write qualitative and quantitative reports and provide monthly/annual statistics regarding outcomes and progress Show less

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  OASW

  Jan 2011 - Jan 2012

  Student member

  Stayed current on trends and information in social work field in Ontario and Canada

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  City Of Hamilton

  Jan 2013 - Jun 2022

  Facilitating workshops for participants with multiple barriers seeking to enter/re-enter workforceGuiding participants to identify skills, focus on a realistic job goal, and market themselves competitivelyAssisting participants to work towards SMART goals to achieve employment in the short term and maintain it for the long termProviding current information on local labour market, resumes/cover letters/portfolio creation, interview practice, how to approach and market yourself to employers Communicating information in interactive environment to ensure participation, understanding and success in job market Show less

  • Ontario Works - Bilingual case manager II

    Oct 2011 - Jun 2022

  • Ontario Works, Employment Development Counselor

    Jan 2013 - Jun 2020
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  Workplace Safety and Insurance Board (WSIB)

  Jun 2022 - now

  • Case Manager

    Oct 2023 - now

  • Eligibility Adjudicator

    Jun 2022 - Oct 2023