Khushbu Patel

Experience

• 

  NOBLE VAN LINES, Inc.

  Nov 2009 - Mar 2010

  Sales Representative

  • Assisted and helped clients for their move of their furniture and cars.• Sell up to 5K per day.

• 

  Dell

  Apr 2010 - Oct 2010

  Technical Support Associate

  • Drive excellent results by solving every issue by phone and chat.• Actively participate in every training that the account had.• Deliver excellent results in every metric they have.

• 

  Dell

  Sept 2011 - Oct 2015

  • Responds to agents technical questions related to software, networking and hardware (not common) via phone and chat.• Responsible to deliver performance management for a group of agents.• Start doing action plans to mitigate the lack of knowledge from agents.• Deliver a positive customer experience according to Dell and Quality standards. • Analyzes quantitative, qualitative trend data.• Get the team properly trained. Get them to fix every issue we should fix. • Handle customers escalations via phone and chat, track them and follow up until resolution.• Actively participate in meetings to see current updates.• Make all type all reports to deliver results not only for my manager and team but for the BU. Show less

  • Technical Support Specialist

    Dec 2011 - Oct 2015

  • Client Technical Support Sr. Associate -STA-

    Sept 2011 - Dec 2011
• 

  Hospitality

  Dec 2020 - now

  General Manager

  General manager of a brand new hotel