Michal Majercak

Experience

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  AT&T

  Nov 2007 - May 2008

  BVoIP Order Manager

  Telephone and e-mail contact with customers from USA, identifying of customers requirements, identifying of status customer Order, checking the fulfillment of customer Order on all Levels, testing of services.

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  T-Systems Slovakia s.r.o

  Jun 2008 - Sept 2014

  Managing delivery of standard Platform services (Security & Voice & Network) to the Global Customers Worldwide, in Order to ensure service provisioning according to SLA. Integral part of Global International management board.- Managing the department (5 managers) and 70+ people in Operation indirectly- P&L Responsibility- Business owner for the Standard platforms (Security & Voice & Network)- Acting as Project manager for external and internal Projects Responsibilities:- Managing a team of up to 20 employees- Supporting the complex customer Network portfolio of LAN, WAN, WLAN services withinthe TC area Responsibilities:- Preparation of the transition projects in Network and Security area- Plan, build, run, support and consultation for the transition packages- Creation of transition plan- Support by realization of transition- Consultation with German and English colleagues about existing and new Projects

  • Head of Department Platform Operations @ TSS

    Nov 2012 - Sept 2014

  • Head of Team Network Operations @ TSS

    Nov 2010 - Nov 2012

  • Transition Manager (Security & Network) @ TSS

    Jun 2008 - Oct 2010
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  T-Systems Slovakia s.r.o.

  Oct 2014 - Feb 2018

  Manage delivery of Data Center Network Operations services to Global customersWorldwide, in order to ensure Data Center IT service provisioning according to SLA.This position is an integral part of Global international management board.- Lead the Unit of 5 managers (Head of Department) directly and up to 280 employees in operations indirectly- P&L Responsibility- Budget size responsibility: 10 MIO EUR- Provide DCNO services for more than 250 customers worldwide out of more than 80 Datacenters- Participation on local company management board and Global Unit management board- Responsibility for global business operation and potential damage caused by service unavailability for end customers- Project sponsor for internal projects for Quality, Automation and CSI – Implementation of CSI board, Idea management App. Show less Managing delivery of non-standard Network & Security services to the Global customers Worldwide, in Order to ensure network & security service provisioning according to SLA. Integral Part of GlobalInternational management board.- Lead the Department of 6 managers (Head of Team) directly and up to 130 employees in operations indirectly- P&L Responsibility- Business owner for Security Operation Center (Testa-ng) => Security & Network Shared Service Center for the high secured cloud services for the biggest EU customer- Acting as Project sponsor, Project manager, part of Program management for internal Projects Show less

  • Head of Unit (Local DCNO)

    Aug 2017 - Feb 2018

  • Head of Operations Security & Network @ TC Division

    Oct 2014 - Jul 2017
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  UPC Schweiz GmbH

  Mar 2018 - Dec 2018

  Operation Manager BO CH

  UPC CH Back office in Kosice is a Start-up Project for UPC Swiss. I'm full responsible for leading (personal, financial, facility, local vendors) of the Back office in Kosice for UPC Swiss (Swiss market & customers). Responsibility for compliance of quantitative and qualitative KPI’s Responsibilities:- Ramp Up and leading of the new site and further development of the Back office CH in SK- Development of Managers (Head of Teams) in Back office- Comply with the qualitative and quantitative KPI’s, such as: ◦ Customer Satisfaction (NPS, FTR) ◦ Operational Level Agreement (OLA) and Service Level Agreement (SLA) ◦ Qualitative employee performance- Improvements of processes- Participation on projects and/or lead of sub-projects within Liberty Global Group- Close collaboration with other units (shared services, HR, IT, Network, Marketing, Facilities, External Partners, etc.)- Budget responsibility (1,3 MIO CHF)- Organization Size 70 FTE’s Show less

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  Deutsche Telekom Services Europe - Slovakia

  Jan 2019 - Jan 2020

  CUSTOMER CARE GROUP LEADER

  Establishing, steering and further development of the Customer care department located inKosice.Responsibilities:- Establishment of Customer/Call center for Deutsche Telekom business customers- Functional and disciplinary leadership of 40 employees (during Project Phase)- Lead, organize and coordinate the end-to-end operations of the assigned department- Looking for improvements and changes within scope of business and implementation into daily business- Clarify and handle the customer expectation- KPI settings and monitoring on daily/weekly/monthly base Show less

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  Deutsche Telekom IT Solutions Slovakia

  Jan 2020 - Jul 2023

  Executive OPM
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  CANCOM Slovakia

  Aug 2023 - now

  Senior Manager Network Infrastructure and Security Services