Michelly Scorsi

Experience

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  Steck Indústria Elétrica Ltda

  Jun 2006 - Apr 2007

  Technical Intern

  Assemble and test electrical controls and electronic panels according to engineering drawings, schematics, and specifications.Assist in the production system by performing tasks such as component assembly, wiring, soldering, and quality inspections.Collaborate with senior technicians and engineers to troubleshoot electrical and electronic systems, identifying and resolving issues to ensure product functionality and performance.Follow safety procedures and guidelines to maintain a safe working environment and prevent accidents or injuries.Maintain accurate records of assembly and testing activities, documenting any deviations or discrepancies for further analysis and improvement.Participate in team meetings and training sessions to enhance technical skills and knowledge of electrical and electronic systems.Support continuous improvement initiatives by providing feedback and suggestions for optimizing assembly processes, reducing waste, and increasing efficiency.Adhere to production schedules and deadlines, prioritizing tasks and managing time effectively to meet project milestones.Assist in inventory management, including receiving, storing, and organizing components and materials needed for assembly and testing operations.Contribute to the development and implementation of standard operating procedures (SOPs) and work instructions for assembly and testing processes. Show less

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  COEL

  Apr 2007 - Apr 2008

  Technical Sales Assistant

  Provide technical support to the Industrial Automation area, assisting customers with product selection, application engineering, and troubleshooting.Collaborate with the Commercial area to develop and execute technical-commercial negotiations, including the preparation of budgets, proposals, and quotations.Develop and maintain strong relationships with existing and potential customers, understanding their needs and requirements to offer tailored solutions.Act as a liaison between customers and internal teams, communicating technical specifications, requirements, and feedback to ensure customer satisfaction.Manage administrative routines related to sales activities, including order processing, invoicing, and customer inquiries.Stay updated on industry trends, emerging technologies, and competitive landscape to identify opportunities for business growth and differentiation. Show less

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  Hospital das Clínicas da Faculdade de Medicina da USP

  Mar 2008 - Sept 2008

  Electronic Technician

  Coordinate maintenance services conducted by suppliers, in collaboration with the hospital's clinical engineering team, to ensure the proper functioning of all installed equipment.Catalog and inspect technical reports generated during maintenance activities, identifying any discrepancies or issues that may impact equipment performance.Conduct routine inspections and preventative maintenance checks on electronic equipment, including medical devices, diagnostic machines, and monitoring systems.Troubleshoot equipment malfunctions and perform repairs or adjustments as necessary to minimize downtime and ensure uninterrupted operation.Collaborate with clinical engineering staff to prioritize maintenance tasks and allocate resources effectively based on equipment criticality and usage.Maintain accurate records of maintenance activities, equipment inventory, and service history, ensuring compliance with regulatory requirements and industry standards.Provide technical support and guidance to hospital staff on the proper use, maintenance, and troubleshooting of electronic equipment.Stay updated on technological advancements and best practices in electronic equipment maintenance and repair, incorporating relevant knowledge into daily tasks and procedures.Participate in training sessions and workshops to enhance skills and knowledge in electronics, healthcare technology, and equipment management.Communicate effectively with suppliers, vendors, and internal stakeholders to address equipment-related issues and coordinate service activities in a timely manner. Show less

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  Olympus Optical do Brasil Ltda.

  Oct 2008 - Nov 2012

  Product Specialist

  Services SpecialistServices AnalystField Technician Provide specialized technical support to the sales team, customers, and representatives, including conducting training sessions, product demonstrations, and technical workshops.Update technical documentation and descriptive materials for surgical equipment and integration systems (smart rooms) to ensure accuracy and relevance.Collaborate with the sales team to develop and execute promotional activities and campaigns to increase product awareness and drive sales growth.Assist in the development of sales strategies and tactics by providing technical expertise and insights into customer needs and market trends.Promote solutions to customers aimed at reducing costs, increasing productivity, and decreasing maintenance rates through the adoption of company products and services.Conduct product presentations and demonstrations to potential customers, highlighting key features, benefits, and value propositions.Work closely with cross-functional teams, including product development, marketing, and customer support, to address technical inquiries and resolve customer issues.Stay updated on industry trends, emerging technologies, and competitive landscape to provide informed recommendations and insights to stakeholders.Gather feedback from customers and sales representatives to identify opportunities for product improvement and innovation.Monitor and analyze sales performance metrics, market trends, and customer feedback to identify areas for improvement and optimize sales strategies.Expertise in the analysis of services, being responsible for supervising and guiding the Technical Assistance team, planning deadlines, controlling the stock of spare parts, tools and consumables and providing after-sales service to customers, branches and representatives.Success in implementing the minimum inventory modality for maintenance parts through S&OP planning. Show less

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  Epson do Brasil Ltda.

  Dec 2012 - Jul 2013

  Analista de Rede de Credenciadas Técnicas

  Monitoring the accredited technical network nationwide, responsible for the control of the services, KPI's, working with audits for the Accredited Technical Assistance and quality controls in the processes.Utilize data analytics tools and techniques to analyze service performance trends, identify areas for improvement, and develop actionable insights.Collaborate with cross-functional teams, including service technicians, customer support representatives, and product development teams, to address service-related issues and implement corrective actions.Develop and maintain comprehensive reports and dashboards to track service performance metrics and communicate findings to key stakeholders.Conduct regular reviews and audits of service processes and procedures to ensure compliance with industry standards and regulatory requirements.Identify opportunities for process optimization and efficiency gains within the service delivery workflow, proposing and implementing innovative solutions as needed. Show less

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  GE Healthcare

  Aug 2013 - Aug 2023

  Field Services Engineer - Focal Point Engineer

  Focal Point for Magnetic Resonance modality, responsible for organizing service demands between clients and FE's, collaborating with internal teams by organizing installation schedules for the modality, service schedules, and other administrative functions, having previous experience as Focal Point for Connectivity of equipment at São Paulo region, ensuring and supporting remote connectivity and online resources of GE Magnetic Resonance equipment between customers.Support and maintenance of medical devices in the Diagnostic Imaging segment, in the modalities of Particle Accelerator - Cyclotron, Radiopharmacy (Synthesizers and HotCells), Magnetic Resonance andComputed Tomography.Responsible for developing and maintaining strong customer relationships, ensuring customer satisfaction and the quality and safety of equipment serviced.Performs corrective and preventive maintenance, installation and provision of technical support for equipment, also responsible for the integration of the equipment with the web cloud remote access (Insite Plus) and Connectivity focal point for the region of São Paulo.Works with systems-level solutions for complex problems with multiple symptoms, performing daily interface with physicians and technicians on issues related to the condition of the equipment being serviced.Responsible to identify sales opportunities and communicate with the account team. Plays a leadership role in complex and multifunctional spaces; shares best practices in maintenance and service; maintainseffective quality systems and programs in accordance with the ISO 9001 standard, and internal standards. Show less

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  Centro Paula Souza

  Feb 2014 - Oct 2019

  Professor

  Professor specializing in technical courses in Electronics, Electrotechnics, and Industrial Automation. Demonstrated expertise in teaching a wide range of disciplines including Electrical Machines, Building Electrical Installations, Control and Automation, and Industrial Electrical Installations. Committed to fostering a dynamic learning environment and preparing students for successful careers in the field of electrical engineering.Develop and deliver lectures, laboratory sessions, and hands-on demonstrations in various technical courses including Electronics, Electrotechnics, and Industrial Automation.Design course syllabi, lesson plans, and teaching materials to ensure alignment with curriculum objectives and industry standards.Create engaging and interactive learning experiences that promote critical thinking, problem-solving, and practical application of concepts.Provide individualized support and mentorship to students, offering guidance on academic and career development goals.Assess student learning through assignments, quizzes, exams, and project-based assessments, providing constructive feedback to facilitate growth and improvement.Stay updated on advancements in the field of electrical engineering, incorporating relevant research and industry trends into course content and teaching methods.Collaborate with departmental colleagues to develop new courses, update existing curriculum, and implement innovative instructional strategies.Participate in faculty meetings, committees, and professional development activities to contribute to the academic community and promote excellence in teaching and learning.Serve as an advisor to student organizations, academic clubs, and capstone projects related to Electronics, Electrotechnics, and Industrial Automation.Engage in scholarly activities such as research, publications, and conference presentations to enhance professional expertise and contribute to the body of knowledge in the field. Show less

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  Alcon

  Aug 2023 - now

  Manager, Digital Project Management

  Responsible for projects of digital integration for medical devices in the Ophthalmology area, also responsible in planning, execution, and stakeholder management, consistently ensuring on-time and within-budget project delivery. Adept at fostering cross-functional teamwork and aligning efforts with organizational goals. Collaborates with various business teams to ensure integrated project coordination.Working with cloud-based solutions projects for Digital Products in Alcon, I am responsible for project integrations in US & LATAM.I lead cross-functional teams through the planning, execution, and delivery phases of projects, ensuring strict adherence to scope, schedule, and budget parameters. I develop comprehensive project plans encompassing scope definition, resource allocation, task scheduling, risk assessment, and communication strategies. Collaborating closely with stakeholders, I establish clear project objectives, deliverables, milestones, and success criteria aligned with organizational goals.Effective communication is integral to my approach, maintaining robust channels with clients, team members, vendors, and executive leadership to provide regular updates on project status, risks, and issues. I adeptly coordinate project activities and dependencies, preemptively resolving conflicts to maintain project momentum. Utilizing project management tools, I monitor progress against baselines, tracking milestones and key performance indicators (KPIs).I am proactive in mitigating risks and issues by identifying and implementing appropriate response strategies, ensuring minimal disruption to project objectives. Through facilitating project meetings, workshops, and reviews, I foster collaboration, problem-solving, and decision-making among stakeholders. Post-project evaluations and lessons learned sessions enable me to capture insights, identify improvement opportunities, and enhance overall project management practices. Show less