Sylvia Yang

Experience

• 

  Newegg

  Jul 2013 - Apr 2017

  ► Skills◦ Responsible for the development and maintenance of the mobile version of the e-commerce website.◦ Use the C# language, I'm mainly responsible for the middle-end SSL process, like shopping cart, checkout, etc.◦ Use the Jquery and CSS to adjust the UI to provide a prototype display on different devices.◦ Improve team knowledge base with Confluence.◦ Coordinate team conflicts.► Experience◦ 1 large redesign project.◦ Run a new checkout flow project: Apple Pay.◦ 2 Black Friday promotions project.◦ Implement the Guest Checkout project. Show less ► Skills◦ Responsible for the Android app, iOS app and Mobile site of Newegg.◦ Write test cases using Xmind and Visual Studio Test.◦ Use SQL and stored procedures to speed up testing efficiency.◦ Lead 1 person to do new recruit training.◦ Use Selenium to write automation tests to accelerate regression testing efficiency.► Experience◦ 1 large iOS App Redesign test project.◦ 1 large Android App Redesign test project.◦ Conducted 3 payment flow test projects: Paypal, MasterPass, Android Pay.◦ 2 Black Friday promotional test projects. Show less

  • Software Engineer

    May 2015 - Apr 2017

  • Test Engineer

    Jul 2013 - Apr 2015
• 

  長青資訊有限公司 (皇喬集團)

  May 2017 - Mar 2020

  Project Manager & API Dev Team Leader

  ► SKILL◦ The main project tracking tool is Trello, partially based on Redmine.◦ Using Scrum to the team for about half a year, and then switched to the Kanban at present.◦ I have inter-departmental communication skills and experience, have previous experience in communication projects across 6 departments.◦ Understand Restful API design and have a microservice architecture project experience.◦ Analyze customers, supervisors, and CEO requirements and confirm if there is a better solution for the discussion of proposals.◦ Use Balsamiq to build Wireframe or adjust Mockup through Html syntax to facilitate project discussions.► Experience◦ Leads a team of 21 people, 9 of whom are API FAE teams and 12 of them are API RD teams.◦ The team expanded the FAE team in July 2018, and I'm the build key personnel for the team.◦ Worked on the customer report backstage reconstruction project twice.◦ The number of the game flows that the team can serve has been expanded from 2 to 5.◦ The customer interface method has been expanded from one to two market methods.◦ Completed 4 new promo event API projects and held them as scheduled◦ Promo projects will be followed by repeated online operations: 4 operations in 2017, 4 operations in 2018, and 8 operations in 2019.◦ Use Balsamiq to plan 3 back-end projects.◦ Get CSM and CSPO licenses in May 2019. Show less

• 

  Tyr Tech Co., Ltd.

  Apr 2020 - Jun 2023

  Product Manager & Product Operations Lead

  [Operational]➤ Seller Satisfaction◦ Enhanced quote efficiency: Reduced from 7 to 1-3 workdays/month.◦ Boosted payout speed: 9-14 workdays to 3-6.◦ Streamlined product listing: 22 workdays to ≤10.➤ Seller Consignment◦ Transparent profit model led to a 20% rise in consignments in Q4 2022 & Q1 2023 vs. prior quarters.➤ Process Optimization◦ Used Notion for task management & social media.◦ Introduced Kanban for visual department clarity.◦ Formulated an effective annual budget strategy.[Organizational]➤ Training◦ Managed Product Design (PM, UI/UX) & admin recruitment & training.◦ Trained leadership in product design & marketing.◦ Annually prepared 1 individual for year-end events.◦ Taught Google Ads & GA4 for marketing autonomy.➤ Management◦ Performance reviews involved subordinate-supervisor evaluations.◦ Introduced a 369 training plan & OTPR team method.◦ Established HR systems: onboarding, benefits, reviews.➤ ReformsAdjusted organization structure & clarified roles. Defined company's mission & goals.◦ 4.3/5 satisfaction score regarding company direction.◦ 4.4/5 score for employee referrals.[Product]➤ Planning◦ Employed Balsamiq for wireframing & HTML for mockups.◦ Launched e-commerce site, Relithe, in 04/2021.◦ Online form feature in 12/2020 doubled submissions.◦ Homepage redesign led to a 12% bounce rate drop.◦ Incorporated diverse payment methods & developed CMS.◦ Implemented RFM analysis & used GA4/Clarity for tracking.➤ Meetings◦ Conducted development session & facilitated Event Storming.➤ Marketing◦ Reduced Google Ads cost-per-click from 15 to 7.5 units.◦ Improved retention on Dcard advertising platform.➤ Stakeholders◦ Expertise in Restful API, microservices, & DDD.◦ Organized 5 online user interviews & quantitative surveys.◦ Simplified stakeholder interactions with new documents/meetings.[Additional]◦ Organized and hosted team-building events.◦ Hosted team events & handled challenges like water shortages & Covid-19. Show less